Jacksonville, FL
Customer Due Diligence Associate
We give you a world of potential
Computershare Corporate Trust is built on a foundation of "Trust Makes it Work" - expertise, relationships, and innovation you can trust. When you join this dynamic team as a Customer Due Dillegence Asspciate you will enjoy a career, teamwork, flexibility and leadership you can trust to help accelerate your personal and professional goals.
Corporate Trust is a market leader with decades of experience as a provider of trustee and sophisticated agency services for private and public companies, investment bankers, asset managers as well as governments and institutions. We offer a wide range of services that fulfil our clients with a best-in-class reputation built on our high-touch approach to client service we-are looking-for people to join us and be a part of our exciting future as one of the top corporate trust firms in North America.-
Do you bring trusted experience to Computershare Corporate Trust? Do your strengths consist of strong analytical skills with high attention to detail and accuracy, excellent verbal, written, and interpersonal communication skills, ability to independently perform tasks within the Customer Due Dillegence Associate lines of business?
If you're a match to those skills and have the passionate drive to be part of something truly amazing, while working on a diverse team and have the willingness to learn multiple tasks, then this is the perfect opportunity for you!
An excellent opportunity to join our global company, using your extensive networks and knowledge to grow our business and secure new revenue with some of the world's biggest companies!
A role you will love
We are a global business with an entrepreneurial spirit, and we are proud of that. What that comes with is a fast-paced, technology-focused environment so you will be deadline-driven with the ability to adapt quickly and embrace the pace of change we often work at. You will also be an individual who can maintain a level of accuracy and professionalism while utilizing software in a traditional office environment.
The Customer Due Diligence Associate position in Corporate Trust Services Operations will focus on developing and maintaining strong customer relationships for BSA/AML outreach and Due Diligence Review for all Corporate Trust accounts. Ensures the accurate establishment, administration and operation of the accounts. Responsible for reading and interpreting moderately complex trust and other legal documents in order to identify administrative and BSA/AML requirements and responsibilities. Ensures compliance with regulatory and risk management policies. Acts as a resource to newer account managers. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Experience reading and interpreting complex legal documents Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions. Advanced Microsoft Office (Word, Excel, and Outlook) skills Ability to navigate multiple computer systems, applications, and utilize search tools to find information. Strong analytical skills with high attention to detail and accuracy. excellent verbal, written, and interpersonal communication skills. Effective organizational, multi-tasking, and prioritizing skills Solid problem solving and decision making skills. Ability to instruct others. Ability to interact with all levels of an organization. Ability to work independently, proactively, innovatively, and creatively while exercising sound judgment.
What will you bring to the role?
As you've probably gathered by now, we are looking for somebody with a real passion for customer service, ensuring regulatory compliance and will have the ability to work collaboratively with various stakeholders to achieve client success.
Other key responsibilities may include:
A company to be proud of
Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 40,000 clients. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.
Rewards designed for you
Employee Share Plan. Set aside salary to purchase shares in our company and you'll increase your investment when you receive a generous company contribution towards additional shares.
Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.
Save for Your Future. We will support you along your retirement savings journey.
Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
Employee Discounts. We've partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.
Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.
A diverse and inclusive place to work
Computershare celebrates the diversity of our people, and we welcome applications from everyone.
We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.
We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at {apply below} detailing your requirements and contact information.
Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.
Covid-secure
We've kept our business running during the pandemic by moving most of our employees to remote working, and by creating and maintaining a safe environment for those people who need to be in the office. We carefully limit the amount of people at our locations and ensure that those who cannot work remotely are kept safe with proper distancing and protective equipment. Face coverings will be required when in an office per the Computershare COVID-19 Policy For US Employees.
In most circumstances we are currently performing interviews, assessments, and background checks online to ensure the safety of everyone involved. Should you be successful in securing a role and it can be performed from home, we will arrange for equipment to be sent to you and your onboarding and training will be provided remotely.
Computershare Corporate Trust is built on a foundation of "Trust Makes it Work" - expertise, relationships, and innovation you can trust. When you join this dynamic team as a Customer Due Dillegence Asspciate you will enjoy a career, teamwork, flexibility and leadership you can trust to help accelerate your personal and professional goals.
Corporate Trust is a market leader with decades of experience as a provider of trustee and sophisticated agency services for private and public companies, investment bankers, asset managers as well as governments and institutions. We offer a wide range of services that fulfil our clients with a best-in-class reputation built on our high-touch approach to client service we-are looking-for people to join us and be a part of our exciting future as one of the top corporate trust firms in North America.-
Do you bring trusted experience to Computershare Corporate Trust? Do your strengths consist of strong analytical skills with high attention to detail and accuracy, excellent verbal, written, and interpersonal communication skills, ability to independently perform tasks within the Customer Due Dillegence Associate lines of business?
If you're a match to those skills and have the passionate drive to be part of something truly amazing, while working on a diverse team and have the willingness to learn multiple tasks, then this is the perfect opportunity for you!
An excellent opportunity to join our global company, using your extensive networks and knowledge to grow our business and secure new revenue with some of the world's biggest companies!
A role you will love
We are a global business with an entrepreneurial spirit, and we are proud of that. What that comes with is a fast-paced, technology-focused environment so you will be deadline-driven with the ability to adapt quickly and embrace the pace of change we often work at. You will also be an individual who can maintain a level of accuracy and professionalism while utilizing software in a traditional office environment.
The Customer Due Diligence Associate position in Corporate Trust Services Operations will focus on developing and maintaining strong customer relationships for BSA/AML outreach and Due Diligence Review for all Corporate Trust accounts. Ensures the accurate establishment, administration and operation of the accounts. Responsible for reading and interpreting moderately complex trust and other legal documents in order to identify administrative and BSA/AML requirements and responsibilities. Ensures compliance with regulatory and risk management policies. Acts as a resource to newer account managers. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Experience reading and interpreting complex legal documents Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions. Advanced Microsoft Office (Word, Excel, and Outlook) skills Ability to navigate multiple computer systems, applications, and utilize search tools to find information. Strong analytical skills with high attention to detail and accuracy. excellent verbal, written, and interpersonal communication skills. Effective organizational, multi-tasking, and prioritizing skills Solid problem solving and decision making skills. Ability to instruct others. Ability to interact with all levels of an organization. Ability to work independently, proactively, innovatively, and creatively while exercising sound judgment.
- Ability to work independently
- Knowledge and understanding of corporate trust: industry, products, and processes
- Leadership experience
- Ability to develop and execute business strategies tied to a common vision, which maximizes revenue and profitability
- Ability to identify key issues, involve affected parties, design solutions, obtain buy-in, and communicate effectively through resolution
- Corporate Trust, Relationship Management or related experience
- Effective organizational, multi-tasking, and prioritizing skills
What will you bring to the role?
As you've probably gathered by now, we are looking for somebody with a real passion for customer service, ensuring regulatory compliance and will have the ability to work collaboratively with various stakeholders to achieve client success.
Other key responsibilities may include:
- Minimum of 3 years of experience in one or a combination of the following areas: trust, financial services, or account management
- Minimum 2 years BSA/AML experience. Customer Due Diligence knowledge, client outreach requesting and reviewing documents
- Minimum 2 years of Periodic review processing knowledge
- Possess the ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Strong analytical, problem solving and resolution skills with high attention to detail in a fast-paced environment with the ability to multi-task and maintain accuracy
- Ability to travel up to 10% of the time
- Responsible for reading and interpreting moderately complex trust and other legal documents in order to identify administrative and BSA/AML requirements and responsibilities.
A company to be proud of
Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 40,000 clients. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.
Rewards designed for you
Employee Share Plan. Set aside salary to purchase shares in our company and you'll increase your investment when you receive a generous company contribution towards additional shares.
Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.
Save for Your Future. We will support you along your retirement savings journey.
Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
Employee Discounts. We've partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.
Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.
A diverse and inclusive place to work
Computershare celebrates the diversity of our people, and we welcome applications from everyone.
We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.
We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at {apply below} detailing your requirements and contact information.
Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.
Covid-secure
We've kept our business running during the pandemic by moving most of our employees to remote working, and by creating and maintaining a safe environment for those people who need to be in the office. We carefully limit the amount of people at our locations and ensure that those who cannot work remotely are kept safe with proper distancing and protective equipment. Face coverings will be required when in an office per the Computershare COVID-19 Policy For US Employees.
In most circumstances we are currently performing interviews, assessments, and background checks online to ensure the safety of everyone involved. Should you be successful in securing a role and it can be performed from home, we will arrange for equipment to be sent to you and your onboarding and training will be provided remotely.
Recommended Skills
- Account Management
- Adaptability
- Administration
- Analytical
- Assessments
- Attention To Detail
Browse other jobs