Hybrid Client Experience Manager

*READ ENTIRE JOB DESCRIPTION PLEASE*

Client Experience Manager with Input 1. Research us at Input1.com

*Preferred if you reside in California*

Education and Experience Needed

• 4-year college degree.
• Minimum 3 years of experience in a similar role.
• Minimum 3 years of data analytics experience.
• Insurance experience preferred.
• Prior software business analyst and/or business analyst experience preferred.

Work Environment: This is a hybrid position, operating both in the office and on a telecommuting basis, based on the operational needs of the business.

This position is responsible for handling, with care, quality, timeliness, and accuracy, inquiries from the company’s external business clients. This is an individual contributor position that is responsible for being a single point of contact for client inquires related to system functionality, account agreements, and other client business needs, always providing a white glove customer experience and exceptional solutions. The Client Experience Manager will also serve as a liaison and client advocate, interacting with the Executive team and other business units on a regular basis.

Why Leave Your Job for Ours?

• Entrepreneurial, highly accessible executive team versus closed-door, slow to change corporate management – it starts at the “top”.
• Servant-leadership philosophy and practice.
• Respect for the constant cycle of balancing work and your personal life.
• Better compensation and a full benefits plan.
• Stable and predictable commission plan.
• Resources to help you do your job.
• Products and services that clients want and need.
• Recognition and differentiated compensation for driving business growth.
• Diverse, inclusive, and progressive work environment.

About Our Company, Culture, and Values

Input 1 has a unique growth story, with its early beginnings as a family-built general agency in the 1950s. With unquestionable dedication to providing necessary and progressive solutions to an ever-evolving industry, Input 1 has since then grown to be a leading provider of premium financing, software, payment, billing, and business process outsourcing solutions to the property and casualty insurance industry.

Choosing to work for Input 1 as an employee or as a client means choosing to work with really good people. Integrity, compassion, and respect are vital to the character of the people that work at our company. Knowledge, flexibility, and constant self-evaluation are drivers of our success. Our work environment rewards excellence, not egos.

What You’ll Do

• Handle high volume, daily correspondence via mail, email, or phone, as necessary.
• Nurture and develop long-term client relationships.
• Organizes and plans client meetings in collaboration with the Executive Team.
• Educates clients using various mediums including but not limited to one-on-one interaction or group presentations to maximize understanding and utilization of products and services.
• Elicit and document business requirements for system, procedural or program changes.
• Regularly extracts and interprets client data.
• Compiles, organizes, and presents information in a manner that is professional, effective, and easy to understand.
• Identifies trends in client needs and opportunities to update or improve procedures and works with the necessary internal parties to deliver solutions.
• Prepares knowledge-based documents, ad-hoc reports, and other pertinent information for key stakeholders.

Competencies

• Client Focus.
• Analytical Thinking.
• Problem Solving.
• Agility.
• Initiative.

Compensation

• Competitive, based on experience
• Medical, dental, vision and life insurance.
• 401k.
• 11 paid holidays.
• Vacation/sick time.
• Company provided work equipment and/or business reimbursements.

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