Domestic Transportation Service Agent

BBSI is currently recruiting a Domestic Transporation Service Agent for a logistics company near Portland International Airport. This position coordinates and oversees all aspects of customer service and daily movement of freight and documentation, with moderate supervision for high-visibility and key accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Daily coordinating movement of freight, including determining routing to meet customers economic and time requirements
• Process shipping documents, including filing of paperwork
• Identify and analyze customer requirements and ensure internal processes meet or exceed these
• Perform all aspects of customer service and carrier relations (negotiating rates & services and securing spot quotes with carriers to increase profits and reduce customer costs) through direct communication with customers and agents, and maintaining a professional image and insuring quality service. This includes communication and coordination with foreign agents utilizing both verbal and written communications.
• Other dutiest as assigned.

Success in this position requires the following:

• Ablility to set and meet deadlines per internal and external customer expectations.
• Ability to ensure invoicing of customers is accurate to quoted and contractual obligations, and approve invoices for payment and submit to the general office for payment.
• Ability to coordinate the turnover of import documents from other Lynden service centers to our internal brokerage department
• Occasional overtime depending on the workload

Qualifications and experience needed for position:

• High school diploma
• Experience in logistics industry
• Good written and verbal skills to effectively present information in writing and in person in one-on-one and small group situations to customers, carrier representative, company sales personnel and other coworkers.
• Ability to read and comprehend detailed instructions, procedure manuals, tariffs, and other technical and professional material. Ability to write routine reports and correspondence.
• Ability to calculate freight rates, including the effect of dimensional weight, and amounts such as percentages, volume, and discounts.
• Experience in making quick decisions in a fully competent, independent manner with little supervision.
• Intermediate to expert Microsoft Word, Excel, One Note, Teams and Outlook user
• Good organizational skills

• Ability to work accurately
• Foreign language skills a plus

Employees must pass pre-employment drug screening and undergo background investigation. The ability to possess and maintain a TSA Security Threat Assessment (STA) with a status of Passed, or a TSA recognized equivalent. TSA recognized equivalents include a Secure Identification Display Area (SIDA) badge.

Schedule is Monday-Friday 7:00am-3:30pm OR 8:00am-4:30pm

About our company: We're a full service freight forwarding and logistics company providing complete coverage to most major world markets. We offer air and ocean freight forwarding, expedited ground freight, customs brokerage, logistics and other specialized services like facility management, charters, reverse logistics and assembly and distribution. As an award-winning company. We've received 17 Logistics Management Quest For Quality Awards, including five as the top ranked company in our category.

Sound like the job for you? Submit your resume to apply today - we are excited to meet you!

Our Talent Acquisition recruiters are both client and candidate advocates and walk side by side with both, in order to make a successful placement.

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