Program Manager-Domain Names Management

Job Overview :

The Walt Disney Company (TWDC) has a diverse portfolio of companies with different needs in a global enterprise that stretches from movies, television, news, sports, games, theme parks, resorts and a cruise line and a variety of other businesses.

The Disney Enterprise Technology (EntTech) teams mission is to deliver technology solutions that align to business unit strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. The EntTech organization drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence. EntTech is guided by the principles of being service focused and easy to do business with, being biased for action and innovation, and being efficient through leverage and continuous improvement.

Domain names are critical intellectual property assets, as well as part of the technical infrastructure of web, e-mail, and other applications. The Domain Names Management (DNM) team sits within Enterprise Technologys Processes and Performance, Business Operations Team. The DNM team is responsible for management and governance of the company's domain name portfolio, front-line service for the domain names in the Corporate business segments, as well as supporting work involving domain names across the company.

Responsibilities :

This role will focus on request fulfillment for the many different workstreams the team handles on a day-to-day basis. This includes working with customers on full product cycle requests (requirements gathering, project planning, confirming milestones, and communication with the customer), updating status on daily request flows, project/program management - including everything from simple domain name registrations to complex DNS redelegations that require coordination with multiple teams.

• Provide support for Domain Name Management activities across all of our brands

• Keep project status and reporting activities up to date

• Assist with research projects related to new products and advertising campaigns

• Attend and actively participate in meetings with stakeholders across different business segments, document discussion, outcomes and action items

• Help drive domain name management strategy

• Review domain name and DNS monitoring data, and provide suggestions for follow-up

• Provide assistance to domain name points of contact in other business segments regarding fulfilling requests, access to vendor tools, etc.

• Work with our International business segments, including EMEA and APAC

• Help identify when it is necessary to refer incidents to our Legal and/or Information Security teams, and follow up on needed actions

Basic Qualifications :

• 3+ years In a fast-paced enterprise technology environment at a multinational corporation

• Work with 3rd party vendors

• Communicate with non-technical customers to determine business needs and identify solutions

• Business analysis

• Client/customer success

• Strong verbal & written communication across all levels of the Enterprise

• Keen eye for details, including ability to discern one-character differences in data/reports

• Ability to organize tasks/priorities and manage time effectively

• Basic understanding of the domain name industry and the purpose/uses of domain names

• Understanding of the Domain Name System (DNS), both client and server

• Knowledge of SSL/TLS, CAs, CSRs

• Must be able to adapt to rapidly shifting priorities in a fast-paced environment

Preferred Qualifications :

• Name server configuration

• DNS & Web redirect requests

• Experience in technical writing

• Familiarity with intellectual property concepts like trademark and copyright, and how they relate to domain names

• Strong knowledge of DNS, web, e-mail, and other Internet service architectures

• Understanding/Experience with the domain name business, including registrars, registries, gTLDs (new and old), and ccTLDs

• Experience with transferring domain names

• Experience with industry specific practices including UDRP, TMCH, PMLs, new gTLD launches, etc.

• Understanding of the who is protocol, and using it to gather domain name registration data

• Understanding of HTML, basic web design concepts, and 301/302 redirects

• Experience creating, using, and maintaining open-source and/or bespoke software

• Familiarity with Service Now, Confluence, Jira, Microsoft Word, Microsoft Excel

• Experience with Unix command line tools, such as grep, diff, sed, git, etc.

#DISNEYTECH

Job ID: 7119041820220515

Location: Celebration,Florida

Job Posting Company:

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email {apply below} with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.