Essential Duties:
· Build sustainable relationships and trust with customer accounts
· Handle customer requests and complaints, provide appropriate solutions and alternatives; follow up to ensure resolution.
· Ability to safely operate a 26’ box truck in a major city environment while following all traffic laws and maintaining awareness of pedestrian safety.
· Is mechanically adept and knows how to safely use tools and equipment
· Understands basic installation processes: unloading, loading, staging, panel assembly, component assembly, cleanup and detailing, lock installation, etc.
· Knows how to assemble, fine-tune and detail panels, components, case goods, seating, filing, tables, etc.
· Is capable and efficient in the assembly of furniture, resulting in quality workmanship
· Is product knowledgeable across most major lines the dealership represents; understands most product specifications and descriptions; can identify basic finishes, colors and fabrics; knows correct application and assembly for products; knows how to make most mechanical adjustments (drawers, slides, etc.)
· Understands basic electricity and systems furniture electrical component installation
· Can carry out assignments with little or no supervision; takes ownership for assignment results and details.
· Understands and follows through with consistent and accurate paperwork; written documentation is neat, clear, intelligible and complete, and done in a timely manner.
· Communicates task status and problems to supervisor in a timely and clear manner; keeps supervisor fully appraised of status of their repairs.
· Has physical strength and stamina required to lift and move furniture, boxes and equipment
· Has strong work ethic and very ethical approach to the business; is punctual and self-motivated; has the ability to work irregular hours and extended shifts
Education & Experience
HS Diploma/GED preferred
Must possess a valid WA driver's license or WA state ID and reliable transportation.
1-3 years of experience driving a box truck in a professional environment
1-3 years of experience as a commercial furniture installer
Core Competencies:
· Communication: Strong ability to effectively communicate verbally and in writing in the English language.
· Must be able to regularly lift and /or move up to 35 pounds, frequently lift and/or move up to 50 pounds and occasionally lift 75 lbs. and/or move more than 100 pounds with assistance.
· Must be able to stand for entire shift and walk up to 10 miles a day.
· Resourcefulness: ability to find way around barriers to success and is flexible in a rapidly changing work environment.
· Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Must possess the following traits:
· Natural problem solver - sees solutions to problems easily; makes the complex simple
· Enthusiastically embraces change.
· Teachable (receives coaching)/Continuous learner (self-motivated).