Client Engineer

The Client Engineer I is responsible for being tier I support in troubleshooting of advanced IT related problems including in-house and 3rd party software applications to IT hardware.

ALTA IT Services is a wholly owned subsidiary of System One, a leading provider of specialized workforce solutions and integrated services. ALTA is an established leader in IT Staffing and Services, for both government and commercial enterprises across the United States, specializing in Program & Project Management, Application Development, Cybersecurity, Data & Advanced Analytics, and Agile Transformation Services.

Essential Functions:

• Image and assist in deployment of desktops, laptops, iPhones and iPads as needed for new hires, role changes and hardware swaps
• Research, resolve and respond to problems/requests received from the IT Service Desk in a timely fashion and in accordance with the end user service level agreement
• Perform after hours on-call duties
• Log all calls in the Incident Management System
• Publish support documentation to assist staff with request for information and provide staff training if required
• Setup, disconnect, reconnect and move computers, phones and peripherals complying with enterprise standards
• Documents, maintains, upgrades or replaces hardware, software systems and licenses
• Assists in maintaining companies Operating System images
• Assists in managing network printers
• Assists in tracking and updating the movement of IT assets
• Assists in maintaining hardware and software inventories
• Research and evaluate solutions for hardware and software
• Perform any other job duties as requested

• High School Diploma or GED is required
• Associates degree is preferred
• Zero to three (0-3) years of experience supporting a minimum 100 user computing environment is preferred

• Excellent communication skills
• Excellent organization skills
• Strong knowledge of Microsoft operating systems and Microsoft Office
• Technical knowledge of PC hardware, iPhone and iPads
• Basic Active Directory knowledge
• Network troubleshooting
• Knowledge of software and hardware deployment tools required for deploying images in a enterprise environment
• Basic knowledge of Group Policy

• CompTIA A+ or Microsoft Certified Desktop Support Technician is preferred

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time
• May be required to work a flexible schedule in order to meet the needs of the business, including evenings, weekends, and on-call hours

For immediate consideration, please apply directly or contact Patrick Jackson at {apply below} or