Swabber / COVID-19 Tech ** Open Availability** Pop-up Locations

Job Description and Responsibilities

The duties and responsibilities of this hybrid role include, but are not limited to:

• Assisting the COVID-19 testing site through active and proactive patient service

• Greeting and registering patients at the Site and checking in pre-registered patients

• Responding to all customer and patient inquiries via phone call, email, and any other method of communication patient reaches out from

• Returning any missed calls through Call Tracking Metrics or any other phone call system

• Logging into your unique employee login for Call Tracking Metrics or any other phone call system

• Booking and registering patients in GoMeyra and adding to the Google calendar when necessary

• Verifying patient information, insurance, and documentation to ensure accuracy

• Maintaining full knowledge of processes and systems, and studying new training materials

• Administering all COVID-19 tests and services-Antibody, Nasal PCR, Antigen, etc…

• Collecting and labeling vials, running results through the Antigen and/or Antibody reading cassette or any other results reading machine

• Communicating with multiple couriers throughout the shift and coordinating specimen pick up and delivery outside laboratories

• Maintaining a safe environment, following infection control protocols and abiding by HIPAA standards and regulations

• Traveling between clinic locations, as required by the business needs

• Visiting schools, camps, hotels, and other business partners locations to create awareness of our Company and services, and built rapport, relationships, and presence

• Visiting schools, camps, hotels and other business partner locations to administer COVID-19 screenings and tests

• Running the in-house lab, maintaining logs, ensuring proper disposal of biohazards

• Verify that the samples collected that are being sent to the outside lab contain the correct specimen, date, time and other sample collection identifiers

• Sanitizing, organizing and cleaning the location after each patient; and at opening and closing

• Ensuring all equipment is placed safely and correctly when arriving and leaving scheduled shift

• Assisting Team Lead with inventory compilation, ensuring sufficient supplies and PPE are available

• Stand outside the company van periodically to spark conversation with prospective patients and hand out flyers or information literature

• Maintaining logs and spreadsheets by entering and tracking data

• Collect payment and fill out a cash log.
• Maintaining communication via the company’s chat and notifying shift changes such as starting/ending shifts, break, lunch, incidents, etc.
• Provide pictures of the clinic at the start/end of shift as well as providing a recap of tests performed during shift.
• Any other duties that are needed to set in motion the vision, and fulfill the company mission, and abide by the values of our organization

Skills and Qualifications

• Excellent customer service experience

• Open schedule availability

• Punctual

• Willingness to learn and work in all areas of the business

• Ability to adapt to rapid changes

• Ability to multitask and prioritize tasks

• Positive attitude/team player

• Computer savvy

• Reliable and professional

• Presentable appearance, cleanliness, and good hygiene

• Able to communicate effectively and respectfully with supervisors and colleagues

• Ability to work in outdoor locations

• Consentment to background check prior to and/or throughout employment

• Consentment to drug screening check prior to and/or throughout employment