Thackerville, OK

FUNCTION:

Responsible for posting and balancing room folio charges. Maintain files and reset systems for next day operations. Greets and assists with late guest arrivals and departures by handling guest check-ins and check-outs while providing prompt and courteous service, including receiving telephone calls, guest requests, guest reservations, fax and ensuring complete guest satisfaction during PM shift.

RESPONSIBILITIES:

-Run audit reports/journals from Front Office Systems.
-Prepares daily revenue reports by auditing system accounts and journals to breakdown revenue for food and beverage operations.
-Makes corrections and adjustments and handles all computer problems that might occur throughout shift.
-Input all revenue, expenses, and allowances to generate the daily reports.
-Balances all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
-Ensures that all reports and back-up vouchers are complete and filed properly.
-Ensures that all necessary copies of documents/back-up and reports of daily work are sent to the proper person handling A/R, A/P, and Payroll.
-Reviews and corrects discrepancies in the Front Desk System.
-Ensures complete guest satisfaction.
-Check-in and check-out of the guest.
-Complete guest registration process.
-Must be familiar with computer systems for guest reservation information.
-Must verify and imprint guest credit cards for authorization.
-Must be well versed in cash handling and accurately balance house bank.
-Assigns guests rooms based on preferences and availability.
-Drives the Revenue Management process.
-Handling guest concerns in a tactful manner and achieving resolution.
-Answers questions in regards to the hotels facilities and services.
-Answering telephones and booking reservations.
-Answering Guest inquiries i.e. directions.
-Recommending local area restaurants, points of interest, or needs for transportation.
-Handling guest needs.
-Maintaining cleanliness of front desk, lobby and back office.
-Following up with Guest check-ins, complaints, and other requests.
-Interacting with other departments and employees to ensure a good working relationship or for guest needs.
-Understands all Emergency procedures for incidents, accidents, fire, safety, or criminal activity.
-Participates on the hotel Safety Committee.
-Ensures that Quality Standards and Service are maintained for Property, Product, and People.
-Must be able to work all shifts or varying schedules to support business needs.
-Ensures Security for the hotel's customers, employees, and property assets.
-Supports established policies and procedures for WinStar World Hotel and the hotel's brand.
-Act as the overnight Manager on Duty.
-Train all new hire Night Audit staff to the Winston Hospitality, Inc standard.
-Communicate with the FOM any and all issues that occurred on their shift.
-Ensure a good working relationship exists between all Hotel & Casino Staff at all times.
-Responsible for performing "other duties" as assigned by management.

Job Requirements
TECHNICAL SKILLS:

-Must have exceptional knowledge in accounting operations to include all aspects of accounts receivable, accounts payable etc.
-Must have exceptional mathematical skills and ability to operate a 10 key by touch.
-Must have exceptional abilities to use computer systems.

PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS:

-Physically mobile with reasonable accommodations.
-Must be able to lift and carry upwards to 25 pounds.
-Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
-Manual dexterity and coordination to operate office equipment, including 10 key adding machines, personal computers, fax machines, and photo copiers.
-Read, write, speak, and understand English.
-Operate in mentally and physically stressful situations.
-Respond to visual and aural cues.
-Work in cold & hot temperatures.
-Possibly be exposed to second hand smoke.