New York, NY
Sr UX Researcher
The UX Researcher provides ongoing insights, provocations and thought leadership on the end-to-end customer journey and the back-office processes and workflows.
Responsibilities include but are not limited to:
- Design, manage and lead user research to uncover new insights and opportunities, understand current needs and wants, and test potential design solutions before bringing them to market.
- Identify insights by analysis of quantitative and qualitative data from user research, consumer research and competitor data.
- Translate insights into actionable recommendations across digital and physical products, services and spaces, providing a continuous pipeline of data to improve the consumer and commercial customer experience.
- Collaborate with business stakeholders, designers, product managers and developers on research activities, strategy sessions, ideation, design, and testing of new concepts.
- Create communication tools, such as journey maps, service blueprints utilizing the appropriate tool for the task.
- Bring concepts to life using sketches, illustrations, frameworks, wireframes, storyboards and prototypes.
- Support other team members across Valley in the creation and launch of tests through the partner research platform and research panel.
Recommended Skills
- Testing
- Research
- Website Wireframe
- Storyboarding
- Analysis
- Prototyping
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