US-Field Technical Support Rep VI

Looking for Field Technical Support : Chicago, IL : W2 Contract

Experis, a ManpowerGroup company, has an exciting contract opportunity for Field Technical Support.

This position is 12+ months, W2 for one of our key clients, a Leading American Multinational IT Company.

JOB DESCRIPTION: -
Role: Field Technical Support
Location: Chicago, IL
Duration: 12+ months (W2 Contract)

• Within the family there is a range of technical and managerial customer on-site functions.
• The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation, and configuration for customer environments.
• The jobs solve various business systems, networking, and applications problems for standard industry servers, cialized or complex clustered environments.
• Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty.
• Provides direct post-sales systems onsite technical support for reactive and proactive customers.
• Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs, and ensuring that they are met.
• Jobs are responsible for clients' Total Customer Experience as well as the revenue growth, profitability, and account retention.
• Advanced: Uses ability as a skilled cialist to contribute to the development of new concepts/techniques and to complete assignments/tasks in innovative and effective ways.
• Expert knowledge on the general/technical acts of the job. Works on assignments that is extremely complex in nature where a high degree of independent judgment, initiative and technical knowledge are required to resolve problems. Frequently determines methods and procedures for new assignments.
• Work is completed independently and has ability to handle most unique situations.
• Minimum Vocational/Diploma/Associate Degree (technical field) with 6PLus years of working experience in related fields or Degree holder with 6-8 years relevant working experience.
• Experience with support of full range of client products in Customer base.
• Proactive account management experience must meet HA/MCS qualifications.
• Minimum Vocational/Diploma/ Associate Degree (technical field) with 3-5 years' experience
• Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures
• Provide software service, pre- sales, post-sales support
• Deliver services to large enterprise complex or corporate
• Deliver services to large enterprise, complex or corporate accounts
• Use proactive monitoring procedures/tools to identify problem prevention opportunities
• Experience with support of full range of HP products
• Possible for relocation if needed Knowledge/Skills:
• Strong technical and communication kills and ability to improvise
• Strong Customer relationship skills & ability to manage complex Customer problems.
• Good teamwork with peers and client personnel
• Demonstrate consistent, acceptable performance
• Schedule and participate in on-site account support meetings both internal and external
• Skill Set : Advanced technical Troubleshooting and excellent
• Shift details M-F (8:00AM-5:00PM)