Housekeeping Coordinator

Job Summary

Coordinate, assist train and inspect the performance of assigned Housekeeping staff ensuring that all procedures are completed to the hotel's standards. Assist where necessary to ensure optimum service to guests.

Essential Functions

• Receive and record all lost articles found in the hotel
• Champion the Housekeeping Department’s responsibilities related to the inventory process by working closely with the Housekeeping Manager Assistant and Housekeeping Manager to maximize operational efficiency and to ensure the protection of hotel assets
• Ensures the cleanliness and maintenance of Hotel facilities, including guestrooms and all public areas, in accordance with health and safety standards
• Record every telephone call in a log book/database noting the action taken, who is responsible and whom the call was received by
• Take key inventory to ensure all section keys/master keys are accounted for
• Run an in-house guest list, rollaway/crib report, check-out list, from the Property Management System
• Verify room status
• Responsible for overseeing the effective operation of the Uniform Room alter and repair employee uniforms
• Maintain employee records regarding number of uniforms issued, size, repairs completed

Other Duties

• All Associates are required to fully comply with hotel and departmental rules, regulations and policies for the safe, secure, effective and environmentally friendly operation of the hotel facilities. Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc.
• Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings.
• Regular attendance in conformance with hotels standards is essential to the successful performance of this position.
• Comply with hotel grooming standards for both uniformed and non-uniformed associates.
• Comply with hotel service and behavioral standards towards our guests, vendors and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude.
• Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel.

Working Conditions & Physical Requirements

Physical Effort:

Significant portions of day require prolonged standing and moving around. Ability to visually review documents and computer screen throughout day.

Physical Environment:

Ability to walk or stand for extended periods of time during course of shift.

Manual Skills

Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations.

Work Schedule:

Due to the cyclical nature of the hospitality industry, Associates may be required to work varying schedules to reflect the business needs of the hotel.

Safety:

Responsible for operating within hotel safety guidelines, including the safe and responsible operation of hotel equipment. Reports and addresses safety concerns as they arise. Ensures safe handling of chemicals in accordance with hotel and department standards and utilizes proper personal protective equipment (PPE) when appropriate.

Qualifications

Education:

High school diploma or equivalent vocational training certificate required. Some college or college degree preferred.

Experience:

One to two years housekeeping experience. Prior experience within a four star hotel brand preferred.

Computer Skill & Other Technical Skills:

Ability to utilize computer software and hardware required. Ability to easily maneuver on computer keyboard required.

Ability to learn, utilize and communicate effectively via company issued communication devices (e.g. Nextel phones, etc).

Communication:

Advanced ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing. Knowledge of additional language(s) preferred.

Licenses or Certifications:

n/a

Other:

Must be customer-service oriented and have excellent hospitality skills.

Must be able to calculate basic mathematic functions.

Recommended Skills

• Business Efficiency
• Business Requirements
• Communication Devices
• Computer Keyboards
• Curiosity
• Databases