Customer Service Representative
Classification: Customer Service Representative
Compensation: $17.10 to $19.80 hourly
Do you like the idea of working in a dynamic, rapidly changing call center? You might be interested in this Customer Service Representative position via Robert Half. If you love building solid customer relationships, and are articulate and highly-skilled, this Customer Service Representative position might be for you. This Customer Service Representative job is long-term contract / temporary, and located in Canton, Massachusetts.
How you will make an impact
- Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers
- Receive and send written business correspondence
- Manage incoming telephone calls
- Provide accurate, friendly customer service in a timely fashion
- Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers
- Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity
- Customer service and office administrative skills
- Excellent verbal and written communication skills
- Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
- Strong proficiency in Excel and other Microsoft Program skills required
- Deep understanding of Customer Support
- Foundational knowledge in EDI
- Customer service experience desired
- Command of Customer Shipments
- Shipping experience
- Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Proven experience going the extra mile to solve complex customer inquiries via extensive research
- Supportive, positive attitude with a professional demeanour applied to all tasks
If you derive professional and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today!
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. {apply below} and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at
© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.
Recommended Skills
- Act! Crm
- Administration
- Adobe Illustrator
- Business Correspondence
- Business Development
- Call Centers