Technical Support Representative I

Title-Technical Support Representative /Support Specialist
Location- Sunnyvale,CA
Long Term Project

Position Description
Overall Responsibilities:

These specialists will help provide first touch resolution and route requests to the appropriate support teams for further help.

Top 3 Daily Responsibilities:

• Triage chat and ticket requests and solve the problem or route them to the appropriate teams directly for assistance
• Communicating about their respective tickets
• Creating, updating, and closing out tickets with appropriate work history and tagging for valuable metrics and data for case history
• Identifying support trends so that we can automate common issues

Mandatory Skills/Qualifications:

• General IT troubleshooting skills and the ability to identify the problem and solve it or escalate to the correct teams
• Customer service experience working over email, tickets, chats, or video conferencing
• Strong verbal and written communication skills
• 1 -3 years of experience in a large corporate IT environment
• Familiarity with Workspace (formerly GSuite)
• Front line customer service experience
• Chrome OS, MacOS, Windows, Linux troubleshooting experience

Skill/Experience/EducationMandatory- General IT troubleshooting skills and the ability to identify the problem and solve it or escalate to the correct teams Customer service experience working over email, tickets, chats, or video conferencing Strong verbal and written communication skills

Recommended Skills

• Apple Ios
• Automation
• Chrome Os
• Communication
• Customer Service
• Linux