Help Desk Tier II

Document Solutions Inc. New Mexico’s business technology leader is looking for a Help Desk Tier Two Technician. You will be able to utilize excellent problem solving and customer service skills along with your strong technical understanding of various hardware, software, and networking systems. Our Tier Two Help Desk Technicians will resolve more complex issues requiring detailed systems and application knowledge. These are issues that have surpassed Tier 1 support and may require 5-15 minutes to resolve.

You will use your sound judgment and decision-making to provide advanced level support for Zebra printers with the ability to troubleshoot, repair, and place multiple units in 1 day.

Requirements & Qualifications

• Ability to pass both a drug screen and background check.
• Ability to participate in an On-Call rotation that includes nights, weekends, and Holidays
• Current Valid Driver’s License
• Reliable Transportation
• Travel May Be Required

Computer Skills: 2 - 4 Years Hardware/Software Troubleshooting Beyond Help Desk Tier 1. Specialized in all software and hardware support from installation, licenses, and troubleshooting; fluent in multiple IT disciplines such as computing and networking. Imaging Software such as GHOST or other equivalents. Placing PC’s in a timely manner. Multiple PC’s in 1 day. Medium Network Management: Toning Lines and Performing Cross Connects. Advanced level support for Zebra printers with the ability to troubleshoot, repair, and place multiple units in 1 day

Certificates, Licenses, Registrations A+ Cert or ability to obtain quickly. MS Office 2007 – Office 365

Education and/or Experience Associates degree or equivalent preferred, preferably in a technical field, plus a minimum of 3 years of work experience in an environment providing help desk hardware and software support or High School Diploma and 4 additional years of equivalent work experience.

Communication Skills Great customer serve skills. Strong verbal and written communications skills, including the ability to communicate effectively with non-tech users.

Reasoning Ability Must be able to think independently to find solutions to software and hardware issues. Strong analytical and follow through skills for correcting problems.

We understand that great talent is the key to providing our customers with valuable managed services, so we invest in our team members. DSI strives to help each individual team member achieve his or her maximum potential.

Equal Opportunity Employer

Technologies is a locally owned and ran Managed IT Services company that service numerous clients around the state of New Mexico. At DSI Technologies, we offer a full line of employee benefits as well as room for growth and advancement.

Recommended Skills

• Analytical
• Communication
• Customer Service
• Decision Making
• Help Desk
• Microsoft Office