Customer Service Rep

Avalign produces innovative, high-performance, and cost-effective medical devices with a particular focus on high growth and ingenuity. Our team is growing quickly and proud of the fact that our custom-made devices continue to make a huge difference in the lives of medical professionals and their patients. Our employees are actively involved in the design, engineering and manufacture of technologically advanced medical devices that ensure that we meet our customer’s quality specifications for each product we produce.

The Sales Operations Support Specialist is responsible for all customer requests with the assistance from customer service personnel, Management, and Engineering. They keep the customer informed by maintaining an effective schedule and report package.

What You’ll Do:

• Accept Sales assignments with an open, cooperative, positive and team-oriented approach.
• Accurately and consistently document all Sales calls to keep Management informed of Customer wants and needs.
• Comply with Good ethical practices when working with customers and purchasing agents.
• Inspect informational documents from customers for any issues prior to passing along.
• Perform required documentation for all out-of-town visits.
• Prior to scheduling customer visits coordinate with Sales Manager.
• Follow established protocol with in Thortex management to keep all people informed of customer visits.
• Reference applicable drawings, specifications, and Manufacturing Process Instructions before responding to any requests for quote or replies to Customers.
• Work with Owners and Management Staff to optimize customer requests so Thortex can exceed their expectations
• Manage/monitor individual resources and quality effectiveness from visits with Customers.
• Maintain schedule of defined visits with customers and continually update as required.
• Work with management to keep them informed of all new opportunities.

What You Won’t Do:

• Feel stuck – we offer great opportunities to advance and learn
• Get bored – we make custom products, so no day is the same
• Feel like a number – we’re a close-knit bunch and always have each other’s backs

Who You Are:

• A self-starter who thrives in a fast-paced environment
• A quick learner who is always ready to gain depth of knowledge in manufacturing processes
• Accept assignments with open, cooperative, positive and team-oriented attitudes
• Able to plan and execute plans across teams
• Effective communicator, both written and verbally

What You’ll Need:

• Two or more years working in a manufacturing setting within customer service; Experience coordinating and conducting sales of products.
• Must have excellent organizational and communication skills
• Must have experience with MS Office software
• Experience in a Machining environment is a plus

What You’ll Enjoy:

• Competitive wage and benefits package
• Employee bonus program
• Medical, dental, and vision insurance
• Vacation and paid holidays
• Life and AD&D insurance, disability insurance
• Tuition reimbursement
• Great 401k with company match
• Employee referral program
• Temperature controlled environment
• Community involvement investing and giving back to the community
• Additional free resources such as travel assistance, EAP, etc.
• Avalign conducts a comprehensive background check that includes drug testing

Avalign produces innovative, high-performance, and cost-effective medical devices with a particular focus on high growth and ingenuity. Our team is growing quickly and proud of the fact that our custom-made devices continue to make a huge difference in the lives of medical professionals and their patients. Our employees are actively involved in the design, engineering and manufacture of technologically advanced medical devices that ensure that we meet our customer’s quality specifications for each product we produce.

Recommended Skills

• Communication
• Coordinating
• Curiosity
• Customer Service
• Ethics
• Machinery