Charlotte, NC

100% Remote // Partner with the UX/UI team, Creative, Marketing and Engineering to develop a best-in-class site experience for an industry leading home goods retailer. Work on very well known and high-traffic US and Canadian websites.

This Jobot Job is hosted by: Alex Chernikow
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $75,000 - $120,000 per year

A bit about us:

We dare to dream and work differently. We’re proud to be one of the largest bedding manufacturers in North America and lead the way with our iconic brands. When you join our company, you become part of winning team that is excited and committed to helping our customers get a good night’s sleep. When you join us, you become part of our 220-year legacy of sleep solutions with endless opportunities to impact our future for centuries to come.

Why join us?

Fueled by care for our people and their safety, we provide inspiring career opportunities, competitive benefits, and employee perks, and most importantly, the chance to make a positive impact in the lives of our customers.

You’ll be part of a winning company that invests and supports our team members’ career journeys. We offer competitive benefits, job training, learning and development, and other employee perks such as our employee discount on all products.

Job Details

Duties:

• Responsible for managing site optimization, merchandising and maintenance of high traffic US websites and their Canadian counterparts.
• Partner closely with the UX/UI team, Creative, Marketing and Engineering to develop a best-in-class site experience, maintaining high standards of quality, user experience, performance and compliance.
• Manage 2-person Site Operations team, day-to-day and long-term maintenance of the website including product launches, promotions, site merchandising and content management
• Proactively review the site with a customer-first mindset, identifying operational and customer experience problems, while suggesting and delivering solutions
• Troubleshoot website errors and take the lead on quality assurance projects
• Collaborate cross functionally to develop documentation for digital experience SOPs and best practices cross-functionally
• Define and build site operations processes, reporting and KPIs; Analyze and recommend strategies to increase revenue and conversion, optimize site usability and advance the online business
• Maintain technical proficiency in content management tools, policies, and procedures
• Work closely with Marketing, Creative and UX teams to execute projects and keep the operations of the site running smoothly
• Hold stakeholders accountable to deadlines and provide feedback, ensuring deliverables align with project goals

Ideal background:

• 5-7 years online merchandising experience or experience executing website initiatives and attainment of a Bachelor’s degree in a related field
• Experience with Shopify (required) and Salsify (preferred)
• Knowledge of ecommerce business model (i.e. Product Maintenance, Customer Service, User Experience, etc.)
• Ideally, experience in process development and implementation for site operations in an enterprise environment
• Ability to lead, teach and mentor Site Operations Specialist, helping them achieve his/her full potential

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.