New York, NY
Technical Writer
Enfusion is a pioneer in developing innovative, native cloud investment management software, analytics, and managed services for asset managers and hedge funds around the globe. We underpin the investment operations of fund managers from our global offices spanning four continents. Our unique, seamless, SaaS-based platform is reshaping the global investment operations landscape by removing traditional information boundaries and uniting the front-, middle- and back-office into one system, with one unified data set.
Passionate about client service, we complement our software solutions with expert middle- and back-office managed services. In fact, we've been recognized as Best Managed Services Provider at the HFM EU Services Awards. We help fund managers around the world streamline their operations, mitigate risk, and improve transparency and reporting so they can confidently focus on what they do best – invest.
As a company, we’re absolutely committed to the growth, development, and well-being of our people. Enfusion is where you can pursue your passion, showcase and further develop your skills, and launch a meaningful and rewarding career. If you're looking for a culture that is inclusive, collaborative, entrepreneurial, values diversity, fosters and rewards creative exploration, and strives to continually exceed client expectations then we're looking forward to hearing from you.
Learn more about Enfusion by visiting www.enfusion.com and apply today!
Technical Writer Job Description
Reporting to the Head of Content Strategy in the Technology Product organization, you are an experienced technical writer who, ideally, has experience in the fintech/financial services industry. You are a motivated self-starter looking to be part of a creative team, and you are ready to learn from and draft content live in working sessions with subject matter experts (SMEs), such as product managers and software developers.
You are organized and deliver work quickly in iterative components; you know how to read the room and work with various types of people, adding value from the outset. Your work is consistent, concise, and clear. Not only are you a skilled writer, you understand hierarchy, taxonomy, and formatting so that users can easily find exactly what they need.
Principal Responsibilities
We are seeking a professional to create client-facing documentation, which clearly explains how to use our products, provides weekly enhancement/release updates, and offers access to support.
You will also create internal documentation and presentations (live and virtual) for technologists and other members of the firm to empower them via product knowledge, and you will work on a library of targeted documents for various members of our Technology organization (including developers, support, and QA). Your content will be used as source material for our product training program, and you will work closely with our team’s instructional designer.
To begin, you will learn our suite of products, working with experienced technologists and product managers, and you will work with the team as we build a curated content wiki library in Confluence. Working with your teammates, you will develop and socialize a style guide, a dictionary of terms, and a design strategy.
You will need to know – or readily learn – Atlassian Confluence and Jira and a set of supplemental tools (such as, for example, Snagit, Canva, and Adobe Creative Cloud).
Qualifications/Experience
You will be based in the New York, Chicago, London, or Dublin office and will work remotely multiple days a week.
Enfusion offers a competitive compensation and benefits package, retirement and pension plans, and generous Paid Time Off policy; and paid parental leave. Other perks include commuter benefits, and an employee assistance program. All benefits and programs are subject to applicable eligibility requirements.
Enfusion is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Enfusion will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.
Passionate about client service, we complement our software solutions with expert middle- and back-office managed services. In fact, we've been recognized as Best Managed Services Provider at the HFM EU Services Awards. We help fund managers around the world streamline their operations, mitigate risk, and improve transparency and reporting so they can confidently focus on what they do best – invest.
As a company, we’re absolutely committed to the growth, development, and well-being of our people. Enfusion is where you can pursue your passion, showcase and further develop your skills, and launch a meaningful and rewarding career. If you're looking for a culture that is inclusive, collaborative, entrepreneurial, values diversity, fosters and rewards creative exploration, and strives to continually exceed client expectations then we're looking forward to hearing from you.
Learn more about Enfusion by visiting www.enfusion.com and apply today!
Technical Writer Job Description
Reporting to the Head of Content Strategy in the Technology Product organization, you are an experienced technical writer who, ideally, has experience in the fintech/financial services industry. You are a motivated self-starter looking to be part of a creative team, and you are ready to learn from and draft content live in working sessions with subject matter experts (SMEs), such as product managers and software developers.
You are organized and deliver work quickly in iterative components; you know how to read the room and work with various types of people, adding value from the outset. Your work is consistent, concise, and clear. Not only are you a skilled writer, you understand hierarchy, taxonomy, and formatting so that users can easily find exactly what they need.
Principal Responsibilities
We are seeking a professional to create client-facing documentation, which clearly explains how to use our products, provides weekly enhancement/release updates, and offers access to support.
You will also create internal documentation and presentations (live and virtual) for technologists and other members of the firm to empower them via product knowledge, and you will work on a library of targeted documents for various members of our Technology organization (including developers, support, and QA). Your content will be used as source material for our product training program, and you will work closely with our team’s instructional designer.
To begin, you will learn our suite of products, working with experienced technologists and product managers, and you will work with the team as we build a curated content wiki library in Confluence. Working with your teammates, you will develop and socialize a style guide, a dictionary of terms, and a design strategy.
You will need to know – or readily learn – Atlassian Confluence and Jira and a set of supplemental tools (such as, for example, Snagit, Canva, and Adobe Creative Cloud).
Qualifications/Experience
- 3-15 years, ideally in fintech/financial services
- Three Cs: Consistent, Concise, and Clear
- Excellent written and verbal communication skills
- Amazing presentation and formatting skills
- Fast learner and collaborative team member
- Able to prioritize while working on multiple projects
- Confluence experience preferred, with working knowledge of macros/plug-ins (such as tabs, table filters, and includes/excerpts)
- Jira experience preferred, particularly to manage and deliver work as a team in sprints
- Graphics tools exposure, such as Snagit, Canva, and Adobe Creative Cloud
- Taxonomy/hierarchy and templating experience
- UI/UX writing experience
- Interactive learning and video tools software experience a plus
- Code structure (preferably Java and/or Python) familiarity a plus
You will be based in the New York, Chicago, London, or Dublin office and will work remotely multiple days a week.
Enfusion offers a competitive compensation and benefits package, retirement and pension plans, and generous Paid Time Off policy; and paid parental leave. Other perks include commuter benefits, and an employee assistance program. All benefits and programs are subject to applicable eligibility requirements.
Enfusion is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Enfusion will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.
Recommended Skills
- Adobe Creative Cloud
- Code Structure
- Communication
- Content Creation
- Curiosity
- Finance
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