Client Services Representative

*Previous experience in the Packaging and Manufacturing Industry is HIGHLY preferred*

ABOUT THE JOB

As a Customer Service Representative, you represent Essentra Packaging to the customer and act as a critical liaison between the customer, sales, and operations teams. The CSR receives and processes routine and complex customer orders, and responds to inquiries and/or customer issues related to orders. You are a vital link that maintains the positive ongoing relationship with customers and sales staff, utilizing knowledge of our products, logistics, production planning, and inventory management.

BENEFITS PACKAGE

- Health, dental & vision plans, 401k retirement plan with company match, company-provided life insurance, short-term & long-term disability coverage

- Flexible and Healthcare spending accounts

- Paid Time Off, Competitive compensation with bonus eligibility

- Signing bonus of $2000

JOB DETAILS

- Client Contact – conduct phone calls, coordinate and facilitate client meetings, submits sample requirements, coordinate applicable shipments

- Attend pre-production meetings and send out order acknowledgments

- RFQs – Leads requests for quotes and submits pricing to client and sales representative

- Client Approvals - Follow up with clients regarding status of approvals and maintain job approvals

- Specification Maintenance – Responsible to enter item specifications, maintaining the client in ASI System, and revising specs/instructions based on manufacturing feedback

- Sales Support – provide administrative and logistical support to the sales team, participate in weekly calls to review highlights

- CRM Maintenance – Maintain system with all appropriate requests, and notes to keep sales force informed. Keep system updated to reflect current client status

SKILLS and COMPETENCIES

- Demonstrate a customer-oriented mindset and possess the ability and willingness to operate with our customers’ best interests in mind

- Strong written and verbal communication skills to understand requests and problems, inform on the status and develop positive solutions

- Ability to simplify and solve simple to complex issues with a focus on the root cause and quick solution development and issue mitigation

- Demonstrate collaboration and teamwork skills across all functions outlined to resolve issues and achieve organizational goals

PHYSICAL REQUIREMENTS

- Must be able to sit for long periods of time

- Must be able to see/read a computer and work via telephone

- Must be able to climb stairs, step ladders, lift and move boxes

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