The Network Analyst designs, builds, implements and maintains a reliable efficient, and secure computer, data, and communications network. This includes planning, developing, Installing, configuring, maintaining supporting, and optimizing all local and wide area network connections, corporate services, associated software, and communication links. The incumbent will also trouble shoot network performance issues as well as analyze network traffic and provide capacity planning solutions.
The Staff Network Analyst supports new and existing network infrastructure. Incumbents are expected to work on network-related tasks and respond to network issues that may arise. Associate Network Analysts serve as the super user for the network infrastructure and answers network related questions.
The Senior Network Analyst differs from Staff level in that incumbents at the Senior level perform more complex network-related work. Incumbents are recognized as having the experience, certifications and responsibility for making final technical decisions and have influence on the overall outcome of a project or task. This position may also be designated as a lead on IT projects. Senior Network Analyst perform under general supervision and guidance.
The Principal Network Analyst differs from Senior Network Analyst in that incumbents at the Principal level perform significantly more complex network-related work. Incumbents are recognized in the work group as having the highest authority in a group. Principal level Network Analysts serve as a mentor for other members of the work group. Incumbents will create and manage projects including the implementation of entire programs and procedures. The Principal Network Analyst is expected to perform under minimal supervision and guidance.
Progression from one position title, level or designation is not automatic nor guaranteed and is based on business need.
Participates in the planning and design of TMWA’s security architecture.
MINIMUM REQUIREMENTS:
Experience:
A minimum of three (3) to ten (10) years of networking experience (based on the level of analyst work performed) in the information technology field. Requires extensive expertise in information security. Requires extensive expertise in computer operating systems and data center operations.
Other combinations of education/experience may be considered.
Training/Licensing:
A Bachelor’s degree in Computer Science or Computer Information Technology is required .
Must have working-level knowledge of the English language, including reading, writing and speaking.
Conditions of Continued Employment
Cisco Systems CCNA or higher is required.
A valid driver’s license and the ability to meet TMWA Department of Motor Vehicle report criteria
ESSENTIAL FUNCTIONS
- Supports Microsoft and Cisco networks, including Microsoft and Cisco operating systems.
- Analyzes workflow, access, and security requirements and confers with users to establish network specifications.
- Configures and Maintains firewall and intrusion detection systems.
- Monitors and analyzes systems and troubleshoots problems as discovered to improve overall network performance.
- Secures enterprise networks by developing access, monitoring, control, and evaluation protocols, including comprehensive documentation.
- Determines the utility's strategic (long-term) and operational (daily) networking needs and hardware acquisitions to accomplish the utility's business objectives.
- Plans and implements any improvements, modifications, or replacements of network infrastructure components.
- Analyzes the telecommunications needs of the utility. Identifies telecommunications issues and appropriate courses of action. Researches and recommends the implementation of new telecommunications technologies.
- Develops and writes procedures for installation, use, and troubleshooting of communication hardware and software.
- Conducts research on network products, services, protocols, and standards in support of network procurement and development efforts.
- Monitors system capacity to determine its effect on performance and recommends enhancements to meet new or changing network demands.
- Identifies and remedies network performance bottlenecks.
- Installs and configures all network hardware and equipment, including routers, switches, firewalls, UPSs, etc.
- Inspect, maintain, and where necessary replace network cabling, voice/data jacks, and other network-related equipment.
- Maintains the integrity of the enterprise and cloud network through server deployment and the establishment of security and regulatory compliance based on established policies and procedures.
- Engages in regular network troubleshooting activities, resolves connectivity issues, and mitigates operational risks.
- Documents network problems and resolutions for future reference.
- Works with other IT staff in the design, testing, and evaluation of systems.
- Keeps current with the latest skills, procedures, systems, and security by attending seminars and conferences, reading professional publications, and participating in professional organizations.
- Assists others on the IT team to successfully manage all aspects of the company’s IT infrastructure.
- Prioritizes work assignments in accordance with departmental goals and timelines.
- Participates in the IT department off hours support rotation.
Recommended Skills
- Architecture
- Business Planning
- Capacity Planning
- Cisco
- Cisco Certified Network Associate
- Communication Devices