West Des Moines, IA

About this role:

Wells Fargo is seeking a Senior Control Management Specialist...We are seeking a Sr. Control Management Specialist, who will serve as an important member of the Front Line Control Governance organization and is accountable for providing governance for the Customer Remediation program. This role will coordinate across the Consumer Lending Businesses, Control Executive team, and Customer Remediation Center of Excellence (COE) to govern the execution of customer remediations. This role must lead and foster a collaborative environment that ensures timely communication and strong cooperation between stakeholders.

In this role, you will:

• Assist with the intake process for new remediations by providing Customer Remediation Policy & Procedure guidance and expertise, reviewing intake documents for quality and completeness, and ensuring all stakeholders receive appropriate communications.
• Drive remediation decisions and clarifications by facilitating interactions between the Customer Remediation COE and Consumer Lending business partners to influence identification customer harm, volumes of impacted customers, and recommendation corrective actions. Ensure the risk and materiality assessments are completed timely and accurately by the business.
• Complete self-assurance activities for existing issues and corrective actions, to identify potential related customer remediations.
• Execute the company remediations policy/procedures/guidelines, and any associated policies and procedures such as issue management, customer redress, and escalations when applicable.
• The candidate will also work closely with the Business-aligned Control leaders, Independent Risk Management, and other partners in the execution of company risk priorities.
• Accordingly, critical success factors will include the ability to develop partnerships with many functional areas, provide insight into the risk management and regulatory climate, and identify trends and themes which may present opportunities within Consumer Lending.

Required Qualifications, US:

• 4+ years of Risk Management or Control Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• A BS/BA degree or higher
• Ability to communicate effectively, in both written and verbal formats, with senior executive-level leaders
• Ability to handle confidential material in a professional manner
• Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skills
• Strong analytical skills with high attention to detail and accuracy
• Ability to articulate complex concepts in a clear manner
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Risk management experience
• Consumer lending experience
• Knowledge and understanding of corrective action plan program and processes in consumer remediation
• Ability to implement a solution and communicate, in clear business terms, the benefits of the proposed risk management approach
• Ability to identify risks and propose mitigation plans

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.