Retail Customer Service Manager at True Eye Experts New Tampa
Job Description
True Eye Experts is seeking a full-time Customer Service and Employee Engagement Manager for our Tampa, Florida location.
The position will lead and motivate staff to achieve financial and qualitative goals. Responsibilities include ensuring high-quality service and patient satisfaction, handling staff issues (including scheduling, conflict resolution, training, and employee development), maintaining office flow, and communicating with doctors, staff, and patients.
True Eye Experts offers a team-oriented work environment and competitive compensation package, with benefits including medical, dental, vision, paid training, paid holidays, paid time off, employee discount, and 401(k).
To apply for this position, please submit your application via this link:
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Responsibilities:
- Supervise a team of retail sales workers
- Adjust daily schedule for shift personnel to ensure optimal efficiency
- Train and evaluate employees
- Track monthly results and trends for business forecasting
- Resolve escalated customer complaints
Qualifications:
- Previous experience in retail, customer service, or other related fields
- Ability to thrive in a fast-paced environment
- Excellent written and communication skills
- Strong leadership qualities
Recommended Skills
- Communication
- Conflict Resolution
- Customer Service
- Employee Engagement
- Finance
- Forecasting