Customer Service Representative

Position Summary:

A Data Rush Couriers Home Delivery CSR monitors delivery and warehouse schedules to ensure timely delivery of materials
and products to customer locations. Manage time-sensitive information and transactions in order to ensure
on-time delivery by tracking shipments for pick-up & delivery, estimating times of arrival and delivery, and
arranging recovering loads when necessary. Candidate must have proven communication with a strong focus on
internal and external customer service to meet business needs.

Shift Hours are M-F (7am-4pm) (8am5pm) (9-6pm) (must be flexible to cover other shifts as needed). Weekends are dependent on the production schedule. Work is on site.

Major Responsibilities
• Use TMS system to enter & process customer orders
• Work closely with common carriers to ensure on-time deliveries by checking shipment status daily and
maintaining transportation relationships.
• Communicate with associates from other shifts
• Complete daily logs and checklists
• Work with customer to resolve any transportation issues
• Other projects and tasks as assigned by supervisor

Qualifications:
• At least 1 year of customer service experience required
• Ability to manage multiple tasks and prioritize time sensitive situations in a fast-paced environment
• Advanced computer skills including Excel and Outlook required
• Must also be able to learn and regularly operate multiple company and customer owned transportation
systems & applications
• Excellent problem solving and analytical skills
• Ability to adapt in a dynamic environment
• Ability to work First and Second Shift as needed. Flexibility with scheduling required
• Regular, predictable, full attendance is an essential function of the job

Physical Requirements:
• The physical and mental demands described here are representative of those that must be met by an
associate to successfully perform the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
• The associate will be required to: read; communicate verbally and/or in written form; remember and
analyze certain information; and remember and understand certain instructions or guidelines.
• While performing the duties of this job, the associate may be required to stand, walk, and sit. The
associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms.
The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision,
depth perception and the ability to adjust focus.

Data Rush is an Equal Opportunity Employer

Recommended Skills

• Adaptability
• Analytical
• Business Requirements
• Communication
• Customer Service
• Microsoft Excel