Technical Writer

As a Technical Writer, you help define, describe, and visually represent product portfolio. You are skilled at communicating complex and technical information to non-technical audiences, turning it into engaging content. You are customer focused, approach problems with creativity, curiosity, and an analytical perspective.

You handle a wide variety of document types and media. You can learn new subjects quickly to write accurate and detailed documentation geared at different levels of technical skills.

You can independently manage work assignments, assist in the planning, organizing, and coordinating of technical tasks and work assignments and provide hands on assistance to peers. You work closely with Product Management, Training Development, Software Engineering, Quality Assurance, and other cross-functional teams.

You are a driven, passionate individual who works effectively in a team environment, you demonstrate high degree of accuracy and quality, understand, and pursue current and emerging communication technology.

• Participate in the end-to-end documentation process for our feature releases
• Collaborate with Product Owners, UX Designers and feature teams to gather relevant information to find solutions to deliver value to users
• Turn complex concepts into clear, concise, compelling copy, adhering to brand's tone, layout, and style guide
• Ensure verbiage is easy to understand by target audiences.
• Maintain consistency and storytelling throughout the user's journey within the product
• Expand help documentation and Success Center knowledge base
• Author new or updated feature capabilities in on-line documentation, i.e. Help, Knowledge Base, tutorials.
• Create articles, release notes, feature overviews, videos, animated Gifs, quick reference guides, etc.
• Conduct content reviews with Product Owners to ensure features, enhancements are adequately documented
• Collaborate with appropriate teams to monitor the Community questions
• Assist in creating training content for internal teams
• Develop accurate time/effort estimates
• Aware of release timeline to ensure timely delivery of relevant content
• Work closely with team members to understand and anticipate team needs
• Ability to work in a fast-paced, collaborative team environment
• Stay abreast of new tools, software, or practices that contribute to overall improvement
• Perform other related duties as directed

• Experience in a software development environment with understanding of the SDLC
• Experience working in a single-source documentation environment
• Ability to deliver projects within timeframes
• Good time management skills, able to effectively prioritize competing project tasks
• Ability to communicate and interview SMEs to accurately document assignments
• Excellent analytical and problem-solving skills with a high aptitude to learn
• Excellent written and verbal communication skills using different styles and tones
• Strong interpersonal and presentation skills
• Strong organizational skills, with the ability to effectively prioritize and multi-task
• Knowledge of JIRA/Azure DevOps, TFS/Git Repos, SQL
• Understanding of computer systems and infrastructure
• Experience in Madcap Flare
• Experience in Microsoft Word
• Knowledge of Microsoft Office Suite
• Basic UX/Design experience
• Understanding of HTML(5), CSS(3), Java Script, PHP
• Knowledge of XD Software, i.e. Figma, Invision, Adobe XD
• Knowledge of API documentation
• Knowledge of AEC Industry a plus
• Familiarity with content tools, i.e SharePoint, Confluence
• Familiarity with Agile software development processes

• Bachelor's degree in Technical Communication, Journalism, English or 4 or more years of work-related experience
• 2+ years of deep, practical expertise in technical writing and editing experience

Release Director