Senior Technician, Desktop Support

The candidate for the Senior Technician, Desktop Support position will provide, under limited supervision, technical support of personal computers (PCs), printers, thin clients, wireless scanners, and servers in a network environment. This will include the delivery, installation, and setup of such systems in the end-user community within our Las Vegas warehouse. This will include installation of approved software as well as the diagnostics of basic hardware and software problems encountered by the end-users. This is a fulltime position that requires weekdays and weekends support. Note: Position will be a second shift schedule (2pm to 11pm 3x weekdays and 6am to 3pm weekends).

DUTIES & RESPONSIBILITIES

• Provide technical support to our Las Vegas Fulfillment Center

• Maintain PCs, printers, thin clients, wireless scanners, and servers, minimizing downtime

• Monitor support call queue for new support calls and respond accordingly

• Troubleshoot hardware, software, Wireless, WAN, and LAN issues

• Troubleshoot and configure Zebra wireless devices and Cisco-Meraki access points

• Work with external vendors to resolve hardware and software issues

• Work with Network Group with any Network issue/project.

• Document support processes and troubleshooting procedures for hardware and software

• Install and support software requested by the business

• Create and maintain AS400 devices descriptions

• Support Moves, Adds and Changes related to our warehouse environment

• Work with end-users to develop an understanding of the needs and uses

• Collaborate with other team members to resolve complex issues through training and support

• Update project database to keep Senior management aware of changes

• Create and modify support documentation as related to the warehouse infrastructure

• Working knowledge of infrastructure as it pertains to Network configurations

• On call 24/7 support for the warehouses

• Maintain and support POS equipment

• Ability to prioritize projects and support issues

• Supporting Multimedia Communication throughout the Fulfillment Center for both Special Events and daily Announcements and Messages.

QUALIFYING EDUCATION & EXPERIENCE

• BA/BS in Business or Computer Science or AA with minimum of 3 years related work experience

• Strong oral and written communication skills.

• Strong customer service skills

• Works well in a team environment

• Able to adapt and to be assertive in a fast paced constantly changing environment

• Knowledge of Motorola Wireless infrastructure

• Knowledge of Cable Plant wiring and terminations

• Knowledge of Data Center systems- UPS and Air Conditioning protected environment.

• Knowledge of Conveyer systems

• Able to work on a lift to ceiling heights to troubleshoot AP and Cabling issues.

• Very strong PC hardware and software troubleshooting skills

• Working knowledge of Windows Win 10 & Office 365, AS/400

• Detail oriented

If you need reasonable accommodations to complete the on-line application, please contact the People & Culture Department.

Phone: 1-844-MYHRSC1

Email: {apply below}

This email address is only to request reasonable accommodation for the application process due to a medical condition. If you do not need a reasonable accommodation for such reason, please use the apply button below to complete an application and upload your resume.

An Equal Opportunity Employer

It is the policy of Bed Bath & Beyond Inc. to recruit, hire, train, promote, transfer and compensate our associates and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, employment status or any other basis prohibited by applicable law.