Senior Assistant Store Manager
Job Description
At Duck Camp, we're on a mission to change the (hunting and fishing) world. Working with us means you will add to a culture that attracts and retains dynamic people. We're quietly confident and openly humble. We're inclusive. We think like owners. And we will always walk the walk. Together we will help our customers get outside to chase their hook and bullet pursuits with more confidence. Join us on our journey to create a modern brand that's built for every cast and every blast.
Overview
Duck Camp Senior Assistant Store Managers (Full-Time) will be the Customer Experience Leader providing leadership and direction to the entire store team. You will assist the Store Manager in overseeing all aspects of store performance through customer experience, customer satisfaction, sales management, operational and personnel functions, as well as store visual aesthetics and environment. As a Senior Assistant Store Manager you must be the role model for Duck Camp demonstrating the customer first mentality and culture.
Responsibilities:
Provides a quick response to customer inquiries and questions in an appropriate and efficient manner.
Serves as the Customer Experience Leader by analyzing customer service data in order to plan and strategize appropriately.
Leads and manages the store to drive selling, customer experiences and profitability.
Creates a culture that reflects a positive and rewarding experience with the company for both the customers and employees.
Oversees and maximizes store volume and profit in accordance with store/company goals through excellent staffing and superb customer experience.
Leads in training, coaching, engagement, retention, and recognition initiatives for all store employees.
Oversees daily operations.
Utilizes strong decision-making skills and discretion to establish business objectives and strategies.
Sets the tone and standards that drive customer satisfaction and that will lead the business to be recognizable within the market.
Support Store Manager in building a strong and diverse team that includes team members with various experiences, backgrounds, and skill sets to drive store operations.
Support the store’s recruiting and hiring process, onboarding training, and overall performance management activities.
Engage in career discussions to support and reinforce team understanding of how working at Duck Camp will contribute to their career and personal growth.
Partner with the Store Manager to manage the store's budget, labor hours, expenses, and P&L statement.
Provide sales floor leadership to team members, including planning sales floor coverage and making decisions to maintain efficiency and effectiveness of sales floor operations.
Desired Skills & Experience:
Must be at least 18 years of age old with a high school diploma or equivalent. College degree or relevant technical or vocational training preferred.
3 to 5 years of retail management experience is required.
Must demonstrate an exceptional customer first mentality that provides authentic customer experiences.
Must be skilled in leadership, coaching, and training, sales generation, strategic planning, communication, conflict resolution, business acumen, time management, POS terminals, and general retail software.
Must be able to provide feedback, develop others, embrace and lead change, and make clear and defined decisions.
Must be capable of conducting training workshops to instruct and achieve company standards.
Must have excellent interpersonal skills and be able act with integrity and professionalism to ensure that all business is conducted without bias or prejudice.
Must be able to lift and carry up to 50 lbs., perform frequent standing, walking, repetitive finger, hand and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and work with cleaning chemicals.
Must be available to work a flexible schedule to meet the needs of the business, including closing and weekend shifts.
Benefits & Perks:
At Duck Camp, we care for and invest in the employees career path. In addition to competitive base pay, we also offer health plans for Full-Time employees, paid time off, generous employee discounts, and paid hunting/fishing excursions to get employees out in the field to participate in these rewarding pursuits as part of our walk-the-walk program.
Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.
Recommended Skills
- Business Planning
- Coaching And Mentoring
- Commercial Awareness
- Communication
- Conflict Resolution
- Customer Experience