Senior Customer Success Manager

Quotacom are proud to be partnered with a VC-backed, fast-growing scale-up within smart manufacturing and industrial automation whose products service the 5G, datacentre and edge computing markets.

Spearheaded by a leadership team with longstanding career histories in the industry and profound knowledge on how to disrupt it, they have grown to 108 FTEs, raised multi-million USD in venture capital and generated an 8-figure revenue in their first 2 years of trading.

They are now entering into the next phase of their growth and seeking a Customer Success Manager to join their team

What You Will Do:

• Build relationships of trust through open and interactive communication with customers
• Recommend potential products or services to management by collecting customer information and analysing customer needs
• Own the complete customer experience from opening an account, providing a quote to handling a complaint
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Manage incoming calls
• Maintaining customer relationship management (CRM/ERP) tools
• Support the sales team and partners.

The ideal profile will have:

• Proven customer support experience
• Strong phone interaction skills and active listening
• Familiar with CRM systems and practices
• Excellent communication skills
• Ability to multi-task, prioritize and manage time effectively
• High school diploma or equivalent; college degree preferred
• Have a growth mindset and be willing to wear multiple hats and learn new skills

If you are interested in discussing further please send through your CV and contact details for more information to {apply below}

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