Customer Service Representative

Customer Service Representative - role is remote with the potential to become hybrid (one/two days in office/three days remote)

Purpose of Position:

Responsible for handling all incoming customer orders and inquiries.

Key Accountabilities:

• Provide high quality customer service for internal and external customers.

• Receive and process customer sales orders in accordance with ASK PDMS procedures.

• Coordinate inventory availability and delivery with Plant and Warehouse staff.

• Reconcile and invoice customer consignment inventory.
• Monitor & process the Sales Order Management Report.

• Use TMS to determine the route guide & freight rates for Prepay & Add shipments.

• Respond to both verbal & written incoming customer requests, such as; order status, billing inquiries, new product information, MSDS requests, Certificates of Analysis.

• Monitor delegated customer service issues, such as backorders & expedites, to ensure timely and accurate resolution.
• Apply appropriate communication techniques when responding to customers, particularly in stressful situations.
• Set up new customers; inform and educate regarding billing/invoicing set up and billing/payment procedures.
• Communicate externally (verbal & written) to complete follow-up on customer service requests as necessary.

• Process customer material returns using the Return Material Authorization (RMA) process.

• Process customer complaints using the AIRS quality management process.

• Track & process Returnable Packaging orders for returnable Containers, such as Cylinders & Totes.

• Identify and assess customers' needs quickly and accurately.
• Solve problems systematically, using sound business judgment.

• Other duties as assigned.

Education required

• A high school graduate; specific field may be substituted with equivalent experience; degree preferred

• Two years customer service experience

Experience, Know How, Skills, Personality

• Experience in manufacturing environment preferred

• Preferred familiarity with computer applications such as SAP

• Attention to detail

• Ability to work in a team

• Listens effectively

• Strong written and communication skills

• Ability to trouble-shoot problems

• Knowledge of chemicals a plus

• Flexible to change

The ASK Chemicals Group is a leading supplier of solutions to the worldwide foundry industry and a global provider of high-performance phenolic resins for a wide range of industrial applications.
ASK Chemicals has a production and distribution network in 22 countries and employs around 2,000 people worldwide. With research and development locations in Europe, America, Asia and Africa, we see ourselves as a driving force behind industry-wide innovations. We are a modern employer, valuing flexibility and ensuring short decision-making paths, while at the same time providing special attention to the well-being of our employees.

Our offer:
ASK Chemicals is a growing company with a history of attracting the best people and keeping them. We offer you an industry competitive compensation and an interesting, international work environment where employees feel challenged and valued. As a growing global chemical company, we afford opportunities for development and advancement throughout our organization. If you are looking for a relationship with a company instead of simply a job, ASK Chemicals may be a great fit.

ASK Chemicals is proud to be an Equal Opportunity Employer.

Please submit your resume, cover letter and salary expectations to {apply below}

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