Customer Service Representative

For those looking to Learn and Grow!

ccumera LLC is a business support service company that has been assisting professionals and individuals for over 13+ years with the formation and administration of businesses throughout the United States. We are seeking a full-time employee to add to our team who wants to build a long-term career with a growing company. Hours are 9:00-5:30, M-F and starting pay is $15, based on qualifications and experience, with opportunities for growth. Industry and job specific, paid, training provided.

Basic Job duties include:

• Provide phone coverage, take messages and/or provide information to clients
• Typing correspondence/memos
• Order processing, including company formations and document retrieval from governmental agencies
• Accurate order entry and willingness/ability to adapt to a changing environment
• Light research functions
• Copy, scan and filing functions
• Shipment and mailing preparation
• Provide other duties as necessary in a small office environment

Customer Service Duties include:

• Handling inbound/outbound calls to take orders from existing and new clients
• Discuss products/services to fit client needs
• Calling existing clients to assist with orders and industry specific inquiries
• Handling inbound client referrals to explain our products/services

Qualifications and Experience:

• Minimum of 1 year experience in similar role
• High School Diploma or GED
• Preferred - previous experience in a call center inbound or outbound
• Strong customer service and communication skills, both verbal and written
• Must be able to work will in a team environment and independently when required.
• Excellent organization skills and the ability to take direction
• Exemplary phone skills and etiquette
• Able to multi-task while still maintaining attention to detail
• Proficiency with Microsoft Office Suite (Outlook, Word, & Excel)
• QuickBooks and Adobe Acrobat applications (Desired, but not required)

Benefits:

• Paid Vacation
• Paid Holidays
• Health Insurance
• 401k Plan with company matching
• Group Term Life Insurance
• Performance-based raises

Learn more about us at www.accumera.com. We look forward to receiving your resume. Thank you!

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