Chickamauga Creek, TN
Customer Service Associate
Bellhop is one of the fastest-growing companies in the $30B moving market and is on a crusade to transform the industry into a space that's more trustworthy, reliable, and fun. We do this by combining our first-to-industry tech-enabled logistics management platform with an outstanding crew of movers and drivers to deliver a more enjoyable experience. We have a heart for delivering outstanding customer service in a space that's known for letting you down - and we do that one high five move at a time.
This is where you come in
A Customer Service Associate's primary aim is to deliver industry-leading front-line support for Bellhop customers and pros. They make complex tasks feel like a breeze and demonstrate excellent customer service by establishing trust with pros and customers in the midst of stressful situations. It is a fast paced, highly challenging, and highly rewarding job!
People who excel at this position are creatively helpful, able to perform well in high-stress situations, enjoy problem solving, and are comfortable improvising. They take ownership of complicated situations and are the backbone of our logistics operation.
This is a 6 month seasonal position starting in May.
If this sounds right to you, come join our team! We are overhauling the moving industry, one move at a time.
What you can look forward to owning:
* First point of contact with customers and pros via phone, email, text, and chat.
* Develop a thorough understanding of Bellhop's service as well as internal policies.
* Identify and resolve service failures and customer complaints.
* Use company policies to make financial decisions to minimize the cost of mistakes while maintaining a high level of customer service.
* Improve processes and find new ways to add value to the company by providing feedback to leadership on operational challenges.
We are excited if you have:
* Strong written and verbal communication skills and confidence when speaking to customers and pros
* Ownership mentality when presented with complicated operational challenges
* Ability to multitask
* Excellent organization and attention to detail
* Personable with a positive attitude and a desire to collaborate
* Ability to work a potentially variable schedule (30-40 hours per week) as dictated by business needs
* You are at least 18 years of age
* Starts at $14/hr
* Must be able to work out of our office located at Warehouse Row if you are based in Chattanooga, TN
OUR VALUES:
While each member of our team has a specific, clearly defined role, we're all connected by a strong set of values that's been developed to build long-term relationships, foster advancement, and guide the decisions we make. We want each individual at our company to grow as we grow. And so we invest in their professional development and support them as they learn new skills and take on bigger challenges.
To bring out the best in our people, each day we encourage and celebrate:
Innovator's Mind. Drive to identify opportunities and create solutions to better serve our customers.
Servant's Heart. The devotion to care for others by putting them first and treating them as we'd like to be treated.
Winner's Drive. We relentlessly raise the bar in our efforts. We learn quickly from our mistakes.
WHY WORK AT BELLHOP?
Because every day you will be able to see the positive impact you have on people's lives. Moving is considered one of the most stressful experiences people go through, and we have found a way to make it easier and more comfortable.
Because you will collaborate with exceptionally talented people. Our tech-enabled approach means you will work with teams of top-shelf engineers, product managers, operations strategists, customer-care specialists, and growth experts. You will also be joining us at a time when you'll have a huge opportunity to chart the course for our continued growth.
Because our culture sets us apart. We have ambitious goals and make sure everyone feels encouraged to own their portion of the business, experiment with new ideas, and take the proper actions to achieve success.
Because we take good care of each other. We provide competitive compensation packages that include a significant equity incentive as well as health coverage and accommodations to achieve a sustainable work-life balance.
Bellhop believes if we want to build a company that works for everyone-we must include everyone, which is why we're proud to be an equal opportunity employer that complies with all applicable federal, state, and local fair employment practices laws. Bellhop strictly prohibits and does not tolerate harassment or discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender, gender identity, age, physical or mental disability, citizenship, sexual orientation, past, current or prospective service in the uniformed services.
This is where you come in
A Customer Service Associate's primary aim is to deliver industry-leading front-line support for Bellhop customers and pros. They make complex tasks feel like a breeze and demonstrate excellent customer service by establishing trust with pros and customers in the midst of stressful situations. It is a fast paced, highly challenging, and highly rewarding job!
People who excel at this position are creatively helpful, able to perform well in high-stress situations, enjoy problem solving, and are comfortable improvising. They take ownership of complicated situations and are the backbone of our logistics operation.
This is a 6 month seasonal position starting in May.
If this sounds right to you, come join our team! We are overhauling the moving industry, one move at a time.
What you can look forward to owning:
* First point of contact with customers and pros via phone, email, text, and chat.
* Develop a thorough understanding of Bellhop's service as well as internal policies.
* Identify and resolve service failures and customer complaints.
* Use company policies to make financial decisions to minimize the cost of mistakes while maintaining a high level of customer service.
* Improve processes and find new ways to add value to the company by providing feedback to leadership on operational challenges.
We are excited if you have:
* Strong written and verbal communication skills and confidence when speaking to customers and pros
* Ownership mentality when presented with complicated operational challenges
* Ability to multitask
* Excellent organization and attention to detail
* Personable with a positive attitude and a desire to collaborate
* Ability to work a potentially variable schedule (30-40 hours per week) as dictated by business needs
* You are at least 18 years of age
* Starts at $14/hr
* Must be able to work out of our office located at Warehouse Row if you are based in Chattanooga, TN
OUR VALUES:
While each member of our team has a specific, clearly defined role, we're all connected by a strong set of values that's been developed to build long-term relationships, foster advancement, and guide the decisions we make. We want each individual at our company to grow as we grow. And so we invest in their professional development and support them as they learn new skills and take on bigger challenges.
To bring out the best in our people, each day we encourage and celebrate:
Innovator's Mind. Drive to identify opportunities and create solutions to better serve our customers.
Servant's Heart. The devotion to care for others by putting them first and treating them as we'd like to be treated.
Winner's Drive. We relentlessly raise the bar in our efforts. We learn quickly from our mistakes.
WHY WORK AT BELLHOP?
Because every day you will be able to see the positive impact you have on people's lives. Moving is considered one of the most stressful experiences people go through, and we have found a way to make it easier and more comfortable.
Because you will collaborate with exceptionally talented people. Our tech-enabled approach means you will work with teams of top-shelf engineers, product managers, operations strategists, customer-care specialists, and growth experts. You will also be joining us at a time when you'll have a huge opportunity to chart the course for our continued growth.
Because our culture sets us apart. We have ambitious goals and make sure everyone feels encouraged to own their portion of the business, experiment with new ideas, and take the proper actions to achieve success.
Because we take good care of each other. We provide competitive compensation packages that include a significant equity incentive as well as health coverage and accommodations to achieve a sustainable work-life balance.
Bellhop believes if we want to build a company that works for everyone-we must include everyone, which is why we're proud to be an equal opportunity employer that complies with all applicable federal, state, and local fair employment practices laws. Bellhop strictly prohibits and does not tolerate harassment or discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender, gender identity, age, physical or mental disability, citizenship, sexual orientation, past, current or prospective service in the uniformed services.
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