Plano, TX

Learning Lead Technology, VP

The role will be responsible for creating, nurturing, and evolving a culture of continuous learning with three levels of clients - senior stakeholders, managers, and employees. There are four primary dimensions to the role: raising awareness of opportunities to learn; maximizing engagement with opportunities to learn; seeking sentiment about opportunities to learn; and demonstrating impact from opportunities to learn. Through these dimensions, the role will utilize Technology Learning's resources, UI and UX platforms and tools, and standardized collateral.

The role will collaborate with Line of Business Leadership, Tech Center Leadership (including Learning and Career Path leads) and any regional Leadership teams as applicable. Close collaboration is also expected with other roles that can further the learning agenda, such as HR Business Advisors and client-aligned communication representatives. As part of the wider Digital, Operations and Technology Learning organization, they will also be required to support group wide initiatives through collaborating in squads.

Core Responsibilities

Learning Strategy

• Establish Global Technology & Infrastructure (GTI) Technology learning strategies aligned to GT Vision / Product Model to recommend appropriate performance solutions in partnership with the Learning Product Owners. Identify learning priorities (up-skilling & re-skilling) for users aligned to Global Technology and client-specific vision
• Become thoroughly familiar with aligned client direction, strategy, initiatives and expectations to ensure the learning strategy delivers business value
• Support the development / rollout of key initiatives linked to Global Technology priorities & contribute towards key Global Technology learning priorities

Client Support & Relationship Management

• Manage Client Relationships and provide consultation & recommendations on learning products and learning solutions
• Consult with GTI leadership to support the modernization and Talent 2.0 agenda aligned to performance-based learning
• Share client sentiment on core learning opportunities and initiatives with the Strategy team and Learning Product Owners
• Create a culture of learning through embedding formal & informal learning within the organization aligned to the performance needs. This is indicated through the engagement of technologists with elective learning that helps in achieving business outcomes & development of skillsets

Communications & Marketing of Learning Products

• Partner with Digital Operations & Technology Learning & Business Communication leads to market Technology Learning initiatives, resources, and platforms
• Share Learning Product updates with the relevant stakeholders leveraging various communication channels (e.g., Tech center leadership meetings, Regional Tech Center Meetings, Ignite communities, Accelerator teams etc.)

Reporting

• Analyze learning data to determine appropriate actions required to achieve agreed outcomes and success measures

Core Skills and Behaviors

• Client Engagement & Collaboration - Build long term, trust-based relationships with clients and internal stakeholders in order to deliver solutions that create strategic value
• Teamwork & Leadership - Support other members of the team and contributes to overall success of the team
• Data & Tech Literacy - Leverage data analytics and digital solutions to create new insights and deliver well designed training solutions that support business transformation
• Market & Product Knowledge - Demonstrate a thorough understanding of our products, systems and end to end processes, and keeps abreast of market and industry trends
• Continuous Improvement - Apply innovation and design thinking techniques to continually challenge and improve the efficiency, scale, and resilience of our training solutions
• Risk, Controls & Conduct - Champion our "How We Do Business" culture at all times, and applies a preventative controls mind-set wherever possible to manage & mitigate risk

Qualifications, Experience & Attributes

• Degree with appropriate Financial Services / HR / Learning & Development or Business degree preferred
• 5-8 years of experience in Banking / Financial Services of which at least 2 should be in a similar role & profile
• Proven consulting, negotiation and influencing skills
• Strong executive presence with and ability to deliver succinct impactful messaging
• Proven ability to embrace change and quickly learn the applicability of new concepts specifically related to the application of digital technologies)
• Strong experience in training design / solutions utilizing multiple approaches (classroom, web ex, e-learning, communities of practice etc.)

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans