US-Field Technical Support Rep VI

Experis, a ManpowerGroup company has an exciting contract opportunity with our client.

This position is a contract for one of our key clients, an American Multinational Information Technology Company.

Position: Field Technical Support

Location: Los Angeles, California, 90045

Timeline: 1 year contract

Detailed Job Description

• Participating in training to gain knowledge and expertise on Client digital presses technology
• Minimum Vocational/Diploma/ Associate Degree(technical field) with 3-5 years' experience
• Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures
• Provide software service, pre- sales, post-sales support
• Deliver services to large enterprise complex or corporate
• Deliver services to large enterprise, complex or corporate accounts
• Use proactive monitoring procedures/tools to identify problem prevention opportunities
• Experience with support of full range of client products
• Possible for relocation if needed
  

Knowledge/Skills:

• Strong technical and communication kills and ability to improvise
• Strong Customer relationship skills & ability to manage complex Customer problems.
• Good teamwork with peers and client personnel
• Demonstrate consistent, acceptable performance
• Schedule and participate in on-site account support meetings both internal and external
  

Skill Set

• Advanced technical Troubleshooting and excellent communication skills