Call Center Manager

Ready for an AWSome Career?

We are searching to add a Call Center Manager to join our AWSome team who shares our passion and commitment to improving the homes and lives of our customers and our team.

Are you ready to take your career to the next level???

Primary Job Responsibilities:

• Leading and inspiring the team
• Accountable for ensuring team and department goals are met
• Interview and hire the right call center representatives
• Train call center processes to new team members
• Coach and provide ongoing training to personnel
• Collect and analyze call-center metrics
• Evaluate individual performance with key metrics
• Responsible for driving team and department efficiency

Who AWS is seeking:

• Great communication and customer service skills
• Computer knowledge and the ability to learn new software
• Positive attitude / growth mindset
• Excellent team player
• Excellent organizational skills
• Being dependable and following through on commitments
• Strong moral and ethical principles

What AWS can offer you:

• Health insurance / benefits
• Retirement plan - 401k matching
• Advancement opportunities
• Extensive training and continuous support
• Great work-life balance

Pay: $40,000.00 - $70,000.00 per year