Atlanta, GA

Are you passionate about ongoing client success? Do you believe that successful client onboarding is the foundation of a successful partnership? Can you check your ego and accomplish ambitious goals by inspiring and motivating your team and peers? Three times yes? Sounds like we found a match!

About This Opportunity:

Popmenu is looking for a VP of Client Experience to help us stitch together all aspects of the client journey into a simple, consistent and positive client experience. Our ideal candidate is a passionate CX leader that knows how to build lasting and productive client relationships and champion client needs throughout the organization. Reporting to the CEO, you'll have the chance to set the CX vision while expanding the existing Client Experience team.

What You Will Be Responsible For

• Representing the voice of our clients: Our VP of CX understands that a contract signature is only the first step in a successful partnership. As part of the senior leadership team, our VP of CX champions clients' needs and takes full ownership for a consistent and positive client experience across all touchpoints of the client journey (phone calls, tickets, training sessions, meetings etc.)
• Creating a stellar team: Our VP of CX understands how to make their team shine! From hiring the right talent to holding everyone accountable to achieving core client metrics - our VP of CX has excellent people management skills and knows how to motivate and coach their leaders to accomplish ambitious goals.
• Bridging the gap between strategy and execution: We're growing fast and CX team needs to keep up with it! Our VP of CX understands how to get everyone excited about their vision and translate it into actionable steps for their teams. They stay on top of launch and retention metrics (CSat, NPS, retention), streamline processes, and proactively develop plans to address performance gaps.
• Optimizing Operations: From crucial first steps to scale key business operations to digging into complex organizational problems - our VP of CX is equally excited about supporting the launch of new features as they are about overhauling our current processes and tools.
• Nurturing internal and external relationships: Whether it's partnering with our Sales teams or sparking a discussion with our Product and Engineering teams, our VP of CX is keen to leverage different perspectives for successful launches and retention initiatives.

Bottom line - in this role it is your responsibility to maximize the number of clients who are raving champions of the Popmenu solution.
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What You Bring to the Table

• SaaS experience - 8+ years of demonstrated leadership experience in building and leading CX teams in a SaaS environment
• Servant leadership skills - you've learned to check your ego and know how to inspire direct and indirect reports. You're also a pro at hiring and onboarding new team members.
• Strategic skills - demonstrated experience in establishing and executing a vision - you know how to bring ideas to life and get everyone on board!
• Business acumen - you understand the balance of delivering world-class client experiences and delivering on business needs in a fast-paced environment.
• Willingness to be hands on - While the team is growing, this is not a role that allows you to focus on strategy only. From upset clients to win backs - you're not afraid to jump in if needed.
• Confident and start-up ready - you have the confidence and problem-solving skills to be effective in situations with limited information and make sure that CX claims their seat at the table.
• Outstanding communication skills (verbal, written, and visual) with the ability to influence and build consensus.
• You have a passion for food. We love talking about food, restaurants, and recommending dishes. It's a plus if you do as well. First-hand hospitality experience is an extra plus.

At Popmenu we believe in transparency and meeting candidates at eye-level. We know that money isn't everything - but it is important. For this role, we have determined a compensation range of $170k to $185k in addition to company equity to be a fair and attractive offer. We would love the opportunity to meet you and learn more about you and your background. Final offer amounts are determined by multiple factors and may vary from the amount above. Looking forward to chatting with you!

Who We Are:

Popmenuis afast-growing, venture-backed SaaS company in the restaurant/hospitality sector withmore than10,000 restaurantclients.We are dedicated to revolutionizing the industry in a way that benefits both the restaurant owner and their customers. We startedwithournow-patented, dynamicmenu technologythat unleashesthe power of a restaurant's greatest marketing tool: themenu.Since then, we have been endlessly innovatingto continue tacklingexisting and emergingindustryneeds.

We hire exceptionally bright, motivated people who are passionate about helping great restaurants reach their full potential. We offer a flexible work environment, a pioneering concept, a product our clients love, and talented teammates. This is a chance to make great things happen and be a difference maker. We're excited to meet you!

What We're Serving:

• We have an empowering culture centered around our four core values: Act Like an Owner, Make Others Shine, Raise the Bar, and High Confidence, Low Ego. Our work environment emphasizes collaboration, energy, and openness above corporate formality - you can be yourself and save the suit for special occasions. (We've also won a few awards including Glassdoor's Best Places to Work and Top Workplaces USA)

• We know that great ideas are rooted in diverse culture and experience. We are always striving to create an environment where everyone feels a sense of belonging.

• Flexibility and freedom are high-are you doing your part and getting your work done? That's all that matters.

• We're growing fast but there's still plenty of runway for you to have major impact. We've built infrastructure to ensure you're not starting from scratch or getting lost along the way.

• Innovation is in our DNA-to find great ideas you have to break things. We encourage you to fail fast, fail smartly, and fail forward.

• Your visibility will be high, with daily opportunity to share wins and learnings with the entire company.

• Work alongside a talented team with experience developing, marketing, and selling products for millions of users and thousands of clients-there is always something new to learn from one another.

• We offer a competitive salary and equity along with an excellent benefits package for all our full-time employees, including medical, dental, vision, 401k matching, and an open PTO policy.