Tech Support Specialist

Position: Tech Support Specialist

ABOUT THE COMPANY:
An industry leader in healthcare technology based in the Grand Rapids, MI area! We are seeking a full-time, permanent Tech Support Specialist to be a valuable addition to the Tech Support team. Here are a few reasons why you should apply:

• Innovative and fast growing healthcare technology leader.
• Company is experiencing tremendous growth and has opportunities for advancement.
• Fun and friendly culture.
• Competitive compensation and benefits plan including onsite cafeteria, gym reimbursement, 401k match, generous PTO, etc.

JOB DESCRIPTION:

You will be providing Technical Support to external clients troubleshooting issues relating to networks, wireless connectivity & devices, systems, servers, etc. If you have experience working in a technical support or help desk environment, enjoy providing great customer service, and want to be apart of a fast growing company helping the community, this may be a great opportunity for you!

Preferred Experience:

• 1+ years of Help Desk or Tech Support experience utilizing a ticketing system or managing a ticket queue.
• Experience troubleshooting hardware/software issues and networks/server issues
• Knowledge of basic networking (switching & server knowledge, Quality of service, TCP, UDP, DNS, DHCP, IP Addressing, 2.5GHz, 5GHz, Ping, Traceroute, nslookup)
• Knowledge of Windows Server, Active Directory, LAN, WAN and wireless networks.
• Provides excellent customer service.
• Strong communication and interpersonal skills.

Bonus Experience:

• Certifications in CompTIA A+, Network+ or Cisco certifications.
• Experience with Microsoft Teams or Microsoft Dynamics.

Job Type:

• Full-Time / Permanent

Location:

• Grand Rapids, MI area (Onsite)

Benefits:

• Health/Dental/Vision Insurance, 401k w/ 4% match, 3 Weeks PTO, Gym/Phone Reimbursement, Life Insurance, Growth Opportunities, Bonus Potential, Onsite Cafeteria, Certification Reimbursement, etc.