Service Delivery Manager

1. Service delivery operations management
2. Ability to communicate with senior management and in a multi-vendor environment.
3. ITIL Understanding
4. Critical incident management and communication experience
5. Candidate may get in to Ops critical issues to isolate the root cause technically • He/she may have to get in to the issues technically, drive the issue closure along with OEM • Work with different Vendors and service Provider for faster and accurate resolution/implementation
6. Direct ownership for tracking critical incidents from initial response through resolution via ITIL methodologies.
7. Knowledge of Cloud Ops and key features of cloud – Azure
8. Expertise in running application operations and tools like Dynatrace / AppDNA or equivalent
9. Knowledge and understanding of compute, network (Layer 7), security services delivered via cloud platforms

Recommended Skills

• Application Layers
• Dynatrace
• Itil
• Incident Management
• Microsoft Azure
• Safety Principles