Medical Receptionist - Retention Bonus

MEDICAL RECEPTIONIST

Kidney Specialists of Minnesota has been providing high-quality care to patients with chronic kidney disease, diabetic kidney disease, and ESRD since 1978. We are looking for a Medical Receptionist to join our Richfield or Brooklyn Center clinic.Responsible for providing administrative support to KSM staff and assisting patients during clinic appointments, the Medical Receptionist plays a vital role as a member of the KSM Team.

JOB PURPOSE

Provide patients and visitors with exceptional customer service and demonstrate professional behavior by:

• Possessing an in-depth knowledge of KSM clinic procedures and protocols, electronic medical record documentation, state and federal privacy guidelines, and medical terminology

• Ensuring patients move through the intake and checkout processes efficiently

• Working with all staff to make sure quality patient services are provided at the KSM clinic

• Performing duties as assigned, willingly accepting new and additional assignments, and proactively identifying other tasks that need to be completed

• Maintaining a positive demeanor and working cooperatively with KSM coworkers and management

• Float between KSM sites as needed

JOB DESCRIPTION

1. Medical Records Management

• Scan/upload forms and medical records into EHR and send to appropriate department
• Collect and organize patient records for requesting providers and reviewers
• Complete Release of Information requests
• Route medical records to appropriate departments
• Maintain medical records
• Update patient demographic and insurance information in Practice Management and EHR systems
• Document patient interactions in EHR
• Process faxed and mailed forms and medical records

2. Coordinate Patient Visits

• Schedule patient lab, injection, and clinic appointments
• Schedule, cancel, and reschedule patient appointments. Contact patients to confirm upcoming appointments
• Manage the wait list in Practice Management system by calling and scheduling patients when they are due to return to clinic

1. Manage Site Operations

• Work with KSM leadership to complete administrative tasks as requested
• Complete daily review of answering service call records
• Manage and collect copays and payments due on account at the time of service

1. Manage Daily Clinic Activities

• Answer and direct multiple telephone lines and take care of the caller’s needs quickly and correctly
• Complete daily chart prep activities
• Accurately entering insurances as well as checking patient eligibility
• Greet and register patients for appointments. Complete administrative discharge procedures
• Maintain reception area and lobby.
  
• Travel to other locations as needed based on the needs of the practice
• Other duties as assigned based on the needs of the practice.

Recommended Skills

• Customer Service
• Leadership
• Medical Records
• Medical Terminology
• Self Motivation
• End Stage Renal Disease