Client Access Representatives (Office-Based)- $16.82/hour

Salary: $16.82/hour plus benefits- including 100% employer paid health insurance!!

POSITION SUMMARY:

Are you looking to apply your previous experience and skillset to an exciting career in a field where you will have a profound impact on the lives of vulnerable populations? If so, then this position may be a great fit for you!

A multi-faceted office-based role that includes the following performing functions: reception, scheduling, coordinating multiple client appointments, and data entry. This position requires extensive telephone and face-to-face contact with clients and other providers, as well as assessing crises situations and routing emergency calls/situations to the proper personnel, quickly and efficiently.

Primary responsibilities include securing assessment paperwork for initial visits, explanation of services, coordination of client services including therapy, medical visits and groups, collection of client copayments, verification of insurance and telephone contact.

This position involves daily contact with customers on telephone and/or in person. Individuals must present well and have excellent customer service skills. Position is responsible for the following: securing assessment paperwork for initial visits, explanation of services, coordination of client services - including therapy, medical visits and groups, collection of client copayments, verification of insurance and telephone contact. Applicant must demonstrate effective working relationships with other departments and may be required to perform other duties as needed.

This exciting and challenging opportunity involves being an integral part of the front door of Directions for Living. This position will work to establish measures of excellence that will enhance the customer's experience.

EDUCATION EXPERIENCE/REQUIREMENTS:

• High School Diploma or GED
• Excellent customer service and people skills required
• Initiative and willingness to learn a must
• Working knowledge of Microsoft Office Suite (Word, Excel, Outlook, etc.)

Directions for Living is committed to serving highly vulnerable individuals and families and preventing the spread of the COVID-19 contagion. Additionally, DFL is a certified "Center for Medicare and Medicaid Services" (CMS) facility. To ensure a safe and healthy work environment for all of our staff and the clients that we serve, COVID-19 vaccines are required for current and newly-hired employees, unless an employee is entitled to a reasonable accommodation or exemption as permitted pursuant to Directions for Living's COVID Vaccination policy and applicable laws.

EOE/ADA/DFW

#ZR

Smoke Free Campus

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