Area Manager Landscaping Services - Northeast Region, NH. / VT.

Job Description

• Job Title: Area Manager Exterior Services
• Department: Operations
• FLSA Classification: Exempt
• Reports To: Regional Zone Manager Exterior Services
• Status: Full Time

COMPANY OVERVIEW

For over 70 years, Kellermeyer Bergensons Services (KBS) has delivered best-in-class property services to major retailers, healthcare, churches, and commercial facilities across the United States. Our core services are janitorial, facilities repair and maintenance, landscape management, and parking lot maintenance services. Kellermeyer Bergensons is reliable, cost-effective, and professional. Our property services offerings allow our customers the option to bundle a combination of services or to select single services.

Position Summary:

The Exterior Services Area Manager supports the management of all active accounts and vendor partners within an assigned market. They provide leadership and initiative to ensure services are complete and client expectations are met or exceeded. This individual evaluates the performance of service partners and communicates with the client to achieve satisfaction with our work; and fully leverages our relationships to benefit the client and Kellermeyer Bergensons Services.

Essential Duties & Responsibilities:

Client Service: 75% of the Time

• Communicate frequently with customers to ensure high quality and service expectations are met.
• Proactively present and sell site enhancement ideas to customers.
• Proactively assist in resolving issues with customer service when needed
• Conduct monthly Quality Site Assessments (QSAs) of service partners’ work on clients’ sites
• Measure properties and coordinate with estimators for landscape estimates
• Identify and communicate business development opportunities to Regional Operations Manager.
• Communicate weekly schedule to store managers and service partners
• Conduct pre- and post-season site inspections

Service Partner Coordination and Communication: 20% of the Time

• Coordinate new service partners to service clients in a designated territory
• Pre-qualify service partners and negotiate contract terms
• Support compliance team to ensure proper service partner agreements are secured in a timely manner
• Develop and sustain long-term relationships with service partners to ensure consistency of service to client
• Provide instruction to service partners regarding client expectations
• Communicate non-contract client requests and ensure work is scheduled in a timely manner
• Communicate closely with office team and Regional Zone Managers and provide documentation from site visits (i.e. photos, site visit reports, etc.)

Administrative/other:5% of the Time

• Develop standard packet of information for each client to include highlighted scope, site map, snow stockpiling map, call in number and introductory letter, and customer service opportunities
• Complete daily report on activities (i.e. sites visited, contacts made, issues handled, site inspection forms completed, etc.) and submit to Regional Zone Manager.
• Communicate billing details to client and answer any questions.
• Other tasks and duties, as assigned.

Qualification Requirements:

Knowledge, Skills & Abilities:

• Complete knowledge of office functions, geographic responsibilities and customer assignments.
• Ability to communicate from any location and be available to travel to each of their territory’s areas with a high degree of flexibility.
• Ability to generate customer solutions that are on point, creative, and that stay consistent with the brand image of the company.
• Excellent communication skills, both written and verbal, both internal and external communication.
• Ability to network with industry and trade contacts within the marketplace.
• Proficiency in or knowledge of using a variety of computer software applications, to include Microsoft Excel, Word, PowerPoint and Outlook.

Key Processes:

• Proficient at estimating all services provided.
• Proficient at service pricing.
• Proficient at billing completed work.

Education and/or Experience:

• Minimum of 3 years of prior customer service, management and leadership experience within the organization, and the industry and local marketplace.
• Minimum education of a two or four year degree in a business related field or equivalent experience required.
• Prior experience working with subcontractors and performing landscape and snow removal operations preferred

What's In It For You?

KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

COVID-19 considerations:
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