Customer Service at Divine Inspiration Business Services, LLC
Job Description
Divine Inspiration Business Services, Llc in New Mexico is looking for ten customer service representatives to join our virtual call center team. This is a work from home position, applicant must have a laptop or desktop computer. These positions would be servicing one of the nation's largest video, high-speed Internet and phone providers to residential customers, therefore you must be efficient. Our ideal candidate is Friendly, Professional, Reliable and hard-working.
This is for INBOUND calls, NO cold calling, NO telemarketing and NO high pressure sales. Pay starts at $11.00 to $12.00 per hour during probationary period, after which increase is available according to individualized performance review. We offer incentives and bonuses as well. Full-time and Part-time available, flexible schedules.
Responsibilities
- Assist customers with billing inquiries
- Build trust and rapport with the customer through clear, respectful interaction
- Assist customers to determine which services best fit their individual needs
- Respond to all complaints in a friendly and professional manner
Qualifications
- Friendly attitude even when dealing with disgruntled customers
- Responsible and proven ability to maintain scheduling commitments
- Ability to problem solve concerns quickly customers may have
- Good communication skills with customers
- Must be able to pass a background check and possibly a drug test
- Experience is a plus but not a requirement, we provide training.
We are looking forward to reading your application.
Recommended Skills
- Billing
- Call Centers
- Cold Calling
- Communication
- Customer Service
- Friendliness