Insight Billing Associate Director - Eden Prairie or Telecommute

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Lead daily workflow and supervise the OI Billing Manager team. OI billing includes contract billing and project costing billing


• Oversee processing standards and department SLAs


• Review and approve invoices over Billing Manager threshold


• Build and maintain cross-functional team relationships across Optum to meet business needs and improve overall quality of work


• Advise on the interpretation of contracts to create and maintain billing and revenue rules in the ERP tool. Provide guidance/approval on exceptions to standard procedure and be a liaison with the Sales, Renewal, and Growth Operations teams


• Set direction for the processes and procedures for accurate and timely billing, ensuring best practices. Ensure all department procedures are kept current.


• Review and oversee the creation of training materials and ensure employees are adequately trained to perform their roles.


• Set the tone for the OI Billing organization culture and participate in staff performance management


• Review and identify areas of improvement in productivity and quality measures of the team


• Oversee the maintenance of adequate internal accounting process documentation and controls and provide guidance on best practice when needed


• Lead the audit process and work with internal and external auditors as needed


• Provide operational and technical accounting expertise to ensure compliance with GAAP, Company policies, and other applicable regulations.


• Oversee the development and maintenance of internal control structure and procedures for GAAP and SOX compliance


• Resolve and follow up on high-level and/or escalated customer service issues


• Create an environment of high-performance standards for the team and encourage team to perform at a standard of excellence


• Provide oversight and guidance to billing managers when errors occur and assist in the communication of those adjustments effectively to customer and internal stakeholders


• Other duties as assigned to support the mission and values of the team

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's Degree (or higher) in Business, Accounting, or Finance


• 6+ years of demonstrated progression in a business-to-business billing


• Experience resolving customer related issues


• Experience with pricing and revenue structures


• 3+ years of supervisory experience with direct reports


• Experience prioritizing and managing demanding workloads with concurrent deadlines


• Proficiency and work experience using Microsoft Excel (creating pivot tables and using filters)


• Ability to use proper discretion when dealing with confidential information exhibiting a high level of integrity

Preferred Qualifications:

• Experience in a large-scale ERP environment, preferably PeopleSoft ERP


• Contract and project costing billing experience (time and material)


• Salesforce Experience


• Demonstrated excellent interpersonal relationship building and communication (written and verbal) skills


• Demonstrates an emphasis on team and corporate culture


• Demonstrated ability to work in a matrixed organization and with cross-functional partners


• Proven excellent process management and improvement skills.


• High energy, high initiative, detail oriented and innovative individual


• Solid analytical skills with a process improvement / automation focus


• Assertive, self-starting personality with a customer service attitude


• Ability to deal with ambiguity and change


• Experience supervising other people managers


• Ability to act decisively and proactively, anticipating change, and modify plans/timetables as needed


• Trusted advisor and partner to those we serve in the business


• Customer centric focused


• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado/Connecticut/Nevada residents is $97,300 to $176,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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