Airport Customer Service Agent- BIL

Essential Function / Key Responsibilities

Assist passengers with a smile and friendly face through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.

Handle all aspects of ticketing and check-in by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems.

Direct passengers through customs, immigration, and Quarantine.

Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.

Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation/ticketing software.

Push wheelchairs with wheelchair-bound airline passengers through all areas of the airport, including terminal and gate areas.

Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Basic Qualifications

Pre-requisites:

• Must be local (In-state) resident.
• Valid In-State Drivers License.
• Ability to pass a pre-employment drug screen
• Ability to pass up to a 10 year background check.
• Must be at least 18 years of age.
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete Ramp and SIDA training to obtain airport authority identification Security.

Experience:

No prior experience necessary. Must be open minded and ready to work as part of a detail-oriented team.

Knowledge, skills & Abilities:

• Excellent customer service skills.
• Strong work ethic.
• Ability to work in a team oriented environment.
• Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
• Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.

• Customer Service Experience preferred

• High School or better

• Driving License

• Team Player: Works well as a member of a group
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

• Peer Recognition: Inspired to perform well by the praise of coworkers
• Goal Completion: Inspired to perform well by the completion of tasks
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization