Ocean Import Agent

• Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front line personnel in the various operating divisions and subsidiaries
• Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs and transportation
• Anticipate, identify, and resolve problems that could delay the timely release or movement of freight
• Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements
• Advise customers on payment terms
• Resolve billing issues and ensure that invoicing and vendor payments are billed accurately
• Complete accurate data input or corrections into computer files
• Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review
• For transportation customer service reps: develop rates and/or provide quotes for the movement of freight
• Resolve billing issues, coordinate post entry activity on customer's behalf

• High School Diploma
• 3+ years of experience with ocean import/export in freight forwarding
• 1+ year of Dangerous Goods experience and Hazardous Materials
• Strong organization and communication skills
• Strong knowledge of U.S. Customs regulations
• Knowledge of banking requirements of international trade

Recommended Skills

• Billing
• Communication
• Customer Service
• Hazardous Materials
• International Sales
• Problem Solving