Charlotte, NC

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking a Senior Lead Control Management Officer supporting our Consumer and Small Business Banking (CSB) group. This position sits within the Control Management organization and will support activities aligned with Evidence-Based Control Evaluation (EBCE) as required to drive the implementation of Wells Fargo's policies across Consumer and Small Business Banking. This role will partner with executive management to define and deliver initiatives and programs across front-line EBCE, build relationships with a wide variety of senior leaders and enterprise partners across all business groups and ensure effective frameworks are established, as well as to ensure that significant and emerging risks are captured properly as they arise.

In this role, you will:

• Independently lead operational excellence activities to drive continuous improvement for CSBB EBCE in collaboration with peers by identifying and implementing shared best practices and continuous improvement opportunities. Drive enhancement of tools, infrastructure, program and reporting methods to facilitate program effectiveness
• Develop presentations and materials for senior leaders with effectiveness across a wide range of audiences, with demonstrated ability to draw insights and conclusions from content originating from multiple sources and of various quality levels and to tie those insights into a cohesive story/executive presentation
• Lead control evaluation (i.e. testing) engagements, varying in complexity and risk level, and perform quality control checks over the evaluations executed by more junior level associates.
• Identification of appropriate data populations needed to execute control evaluation including strategies to effectively sample the relevant population.
• Develop and/or oversee the development test scripts needed to effectively evaluate the control.
• Completes control evaluation engagements within appropriate timelines and often on a condensed schedule.
• Raises schedule delays to the control evaluation group leader with proposed resolution plans.
• Creates schedules for evaluation engagements and consults on scheduling and capacity planning across the team.
• Escalates any potential control deficiencies discovered during the completion of the control evaluation to the appropriate stakeholder and/or leader.
• Foster strong relationships with team and collaborate effectively.
• Coordinates with Audit, Independent Testing & Validation, COSO and possibly regulators on risk related topics.
• Interfaces internally with the control team and line of business leadership.
• Proficient knowledge of industry standards and best practices around control evaluations (i.e. control testing) and risk management processes.
• Dynamic individual contributor role with the opportunity to lead project/virtual teams and mentor less experienced associates.

Required Qualifications, US:

• 7+ years of Risk Management or Financial Services Industry experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Strong control evaluation/testing and/or Audit experience.
• Comprehensive understanding of risk types, methodologies, and frameworks for evaluating or testing controls and assessing results, conducting research, and identifying control deficiencies.
• Experience drafting and executing control evaluation test scripts to assess the design and performance of internal controls.
• Comprehensive understanding of operational risk management in the financial services industry including experience in RCSA.
• Ability to influence and consult strategically across a large organization and with various levels of leadership/stakeholders.
• Ability to effectively communicate, verbal and written, with various levels of management, including senior leaders and executives.
• Strong risk and control fundamentals experience.
• Skillfully builds constructive and effective relationships. Delivers on commitments and renegotiates when needed. Strong sense of accountability.
• Able to think strategically and pivot between multiple priorities
• Advanced experience with Microsoft Word, Excel, Power Point, SharePoint
• Ability to drive and lead organizational change, prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Ability to exercise independent judgment to identify and resolve problems
• Strong analytical skills with high attention to detail and accuracy
• Ability to synthesize data from a variety of sources and deliver results quickly.
• Demonstrated ability to deliver high quality output.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.