Implementation Manager URS - National Remote

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM

Great sales are the result of strong purpose, conviction, and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.SM

If helping others is second nature to you, bring your passion for providing exceptional service to UnitedHealth Group.

The position will be responsible for providing day-to-day leadership of UnitedHealthcare Retiree Solutions (URS) new business implementations for clients who have selected our Group Medicare and Retirement products. The Implementation Manager will lead and drive the implementation to the effective date utilizing various tools and business partners to help deliver high quality, effective, and creative solutions for our clients. The Implementation Manager is a client facing role and will utilize a detailed project plan to ensure all systems and processes are up and running by the effective date. In addition, the Implementation Manager will manage risks, issues, and document all decisions regarding each new business case.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am – 5pm. It may be necessary, given the business need, to work occasional overtime. This is a US Remote position.

Training will be conducted virtually from your home.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Serve as the subject matter expert for new client implementation processes.
• Serve as the main point of contact for our client. A client facing role.
• Gather and analyze case data and resolve issues.
• Manage and mitigate risks associated to the delivery of the implementation.
• Research and resolve inquiries/issues requiring job knowledge and comprehensive understanding of downstream impacts.
• Lead and drive implementation team without direct leadership responsibility.
• Generate and guide the development of supporting materials for clients including announcement letters, required materials and more.
• Clearly and consistently track metrics and goals.
• Document decisions within project plan.
• Lead and participate in regular implementation meetings and provide status to leadership.
• Develop and improve existing processes and tools.
• Share best practices with other team members.
• Provide ad hoc support to internal customers and team.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher) or 10 years equivalent work experience
• Experience working directly with clients and/or TPAs.
• Experience with matrix organizational projects/initiatives.
• Experience directing and managing projects to a successful conclusion.
• Ability to travel up to 25% of the time
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.

Preferred Qualifications:

• Bachelor’s degree (or higher)
• Proficiency in Microsoft Word (create / edit docs), Microsoft Excel (create / edit spreadsheets), Microsoft Outlook (email / calendar); Microsoft Teams (chat, calls, video, screen sharing, calendar)
• Health Insurance License
• Project Management Professional (PMP) Certification

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Ability to keep all company sensitive documents secure.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills:

• Ability to quickly build relationships both internally and externally.
• Ability to communicate information tailored specifically to the audience so that it is easily understood.
• Ability to stay calm in difficult and highly stressful situations.

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

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Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life’s best work.SM

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $66,100 - $118,300. The salary range for Connecticut / Nevada residents is $72,800 - $129,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: #RPO, #YELLOW

Recommended Skills

• Creativity
• Leadership
• Medicare
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• Microsoft Outlook