P/T Receptionist

Receives callers at the dealership, determines the nature of their business, and directs callers to their destination. Answers basic inquiries, routes incoming calls, takes messages, and provides basic information to all callers.

Qualifications Education

High school diploma or the equivalent.

Other

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.

Physical Requirements Surroundings

spend time indoors in air-conditioned areas.

Sitting

on a regular basis

for prolonged periods

Standing

infrequently

Walking

on a regular basis

Bending, twisting and/or stooping

infrequently

Kneeling and/or Squatting

infrequently

Lifting

25 lbs to 50 lbs

infrequently

Reaching and/or lifting overhead

infrequently

Climbing

stairs

Repetitive hand/finger movement

on a regular basis

Grasping/grabbing with hands

on a regular basis

Pushing and Pulling

infrequently

Expectations General Expectations

Performs assigned duties in an ethical and professional manner, ensuring maximum customer satisfaction. Greets showroom cutomers and determines the nature of their visit. Directs customers to the correct departmenet, notifies the appropriate person that a customer is waiting, and introduces the customer to a salesperson. Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message. Communicates with callers and visitors in a professional, friendly, and efficient manner. Communicates messages to the appropriate parties in a timely manner. Assists with clerical duties as requested. Complies with all governmental rules and regulations such as OSHA, GLB Act, Privacty Act etc. Maintains a professional appearance. Other duties as assigned.

Job-Specific Expectations

Obtains basic demographic information about each customer, using an ups card, a computer system, a log sheet, or other method established by the dealership. Other duties may be assigned.

Thomas Krumland, owner and founder of Krumland Auto Group, started his vision for the group when he purchased the Roswell Toyota dealership in August of 1997. Since then, Krumland has built and rebuilt seven (7) state-of-the-art dealership facilities in Roswell and Carlsbad. Those dealerships include Roswell Toyota, Roswell Honda, Roswell Nissan, Roswell Hyundai and Roswell Ford. In Carlsbad, located in southeastern New Mexico, there is Carlsbad Ford-Lincoln and Carlsbad Chevrolet. Each of these dealerships features a lounge for customers, free Wi-Fi, coffee & snack area, including a charging station for electric cars.

The Krumland Auto Group sells approximately 650 vehicles per month through these seven dealerships.

It is the mission of the Krumland Auto Group to constantly improve their processes to provide customers with a level of quality service and goods, respect for their customers’ time and money, and a helpful environment and attitude while maintaining strong ethics for integrity, honesty and respect. Tom Krumland says that his vision is to become the most loved car dealerships in New Mexico.

Recommended Skills

• Communication
• Customer Satisfaction
• Ethics
• Friendliness
• Quality Management
• Occupational Safety And Health