Consumer Adoption Sales Associate - Telecommuter

Careers at Bind, part of the UnitedHealthcare family of businesses. At Bind, we work to make health insurance personal with the clarity, flexibility and power people deserve. We took the old model of health insurance apart and are rebuilding it from floor to ceiling, from studs to rafters. We're not iterating a tired design or nudging a change-resistant industry, we're delivering what people want now - clear prices, timely support, personal choice, flexibility and an intuitive experience. Help build different and make a difference by doing your life’s best work.(sm)

The Consumer Sales Channel Supervisor/Associate oversees a vendor partner sales team and is accountable for driving performance to increase team efficacy and productivity while ensuring a differentiating consumer experience.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Become a consumer champion and Surest product expert
• Monitor, track and direct the consumer sales team
• Collaborate with vendor partner on employee selection profile and training assets/materials
• Work with vendor partner and other Surest teams to promote positive customer experience and promote cross enterprise best practices
  • Advocate for the CST regarding the development of tools and resources to make sure they have the information necessary to deliver a positive pre-member experience
  • Recommend resources for the CST when gaps are identified
• Provide coaching/development/communication with vendor partner
• Ensuring team meets their performance metric targets
  • Work with vendor partner to review reporting metrics and frequency of reporting
  • Coordinate with vendor partner to develop QA scorecards for each communication method utilized
  • Review/revise scorecards bi-annually to make sure they are aligned with Surest expectations
• Report team performance goals and results
• Surface to Marketing management opportunities and/or issues
• Research and discover methods to increase customer engagement and sales conversion
• Suggest and implement improvements to increase sales success rates
• Liaise with Member Experience and Product Development to ensure brand consistency and sales efficiency
• Partner with vendor partner and other internal teams to deploy improvements
• Explore opportunities to use Consumer Sales Team to provide enterprise direct to consumer sales expertise
• Respond and monitor, as appropriate, to channels vendor partner uses for escalations or questions (Slack/Email/Phone)
• Provide support to vendor partner when needed with edge cases
• Provide additional support to other consumer marketing activities as needed

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s degree or equivalent work experience
• 1+ years of sales experience; call center experience; insurance experience
• 1+ years of experience in team interactions and improvement methods (i.e., Coaching, Quality, Productivity)
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

• Working knowledge of MS Word, PowerPoint, and Excel
• Good knowledge of call center processes and procedures
• Demonstrates the ability to teach and coach to improve sales performance
• Ability to work well under pressure and in ambiguous situations
• Ability to manage workload wisely by putting effort and time where it is needed most
• Bilingual: Spanish-English
• Active listener
• Excellent verbal and written skills

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $45,100 to $80,200. The salary range for Connecticut / Nevada residents is $49,800 to $88,200. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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