Solution Representative

At Verint, we believe customer engagement is at the core of global brands. Our mission is to help organizations discover opportunities scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.Verint.com.

Overview of Job Function:

The Experience Management (XM) Solution Representative is responsible for supporting the sales team and in meeting license revenue targets through executing a business-driven sales methodology that links our XM solutions with the prospects business drivers.

Principle Duties and Essential Responsibilities:

• Execute the XM BUs sales strategies and support achievement of established sales quota. Sales quota will be based on assigned practice quota as well as national targets.

• Through a consultative approach, use industry knowledge and best practices, coupled with knowledge of how Verints XM solutions can drive improvement to secure new business and differentiate us from our competition.

• Work in conjunction with our account executives and other pre-sales consultants to derive a winning proposition and sales strategy for new license opportunities.

• Execute customer/prospect discovery sessions, and review meetings with customers that lead to an on-going knowledge gathering exercise with the ultimate aim of securing additional business within the customer base or to acquire new prospects.

• Deliver compelling customer demonstrations that showcase the capabilities of the solutions and areas of greatest value and ROI based on specific customer requirements and needs.

• Collaborate with the customer/prospect and sales team to develop the appropriate solution bill of material to drive customer satisfaction and value.

• Provide continuity through the hand-off phase to services to ensure the customers expectations are met.

• Lead pilot and POC initiatives.

  Minimum Requirements:

• Bachelors degree in business, technology or related degree, or equivalent work experience

• Minimum of 0-3 years experience in a similar industry and/or role

• Excellent working knowledge of Microsoft Excel, Word, PowerPoint and Visio

• Ability to be self-motivated and a team player

• Ability to manage multiple projects and tasks to completion with minimal supervision

• Possess a creative, energetic and enthusiastic presentation style

• Strong listening skills

• Excellent communication skills, both verbally and written

• Ability to be organized and able to escalate issues when encountered

• Results-oriented with a high level of personal initiative

• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations

• The ability to obtain the necessary credit line required to travel

• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations

  Preferred Requirements:

• Understanding of technology foundations (OS, DB, network architectures, development principles, application Management) and deployment characteristics (SaaS, Hosted, On-Premise, Hybrid)

• Experience with software development languages (C#, JAVA, MSSQL, HTML/CSS, JavaScript)

• Experience with Verints XM solution set and competitive alternatives

• Experience with Verints workforce engagement (WFE) and/or intelligent self-service (ISS) solution sets and competitive alternatives

• Industry knowledge in Financial Services, Telco, Insurance, Healthcare, and Retail