Fort Collins, CO

About Us:

Landline is building the airport of the future, designed for affordability, accessibility and convenience. Our platform allows anything - shopping malls, commercial spaces, unused airfields or even your front door - to be transformed into an "airport" where you can check in, check your bags and clear security. Major US airlines partner with us to provide their customers the world's first economically accessible private airport experience. We're backed by dynamic venture partners and have an unprecedented opportunity to fundamentally reshape the way every consumer thinks about the travel day.

Our Values:

Care for our communities. Be obsessive about the needs of our customers. Take care of each other and ourselves. Operate with kindness, integrity, and ingenuity.

The Role:

We are looking for Part-Time Overnight Operations Coordinators to join our team! Operations Coordinators work from our Fort Collins headquarters location and are responsible for the round-the-clock dispatch of our drivers and monitoring of our vehicles in Colorado and Minnesota.

Responsibilities:

• Monitor vehicle movements in fleet management system, look for upcoming delays and advise on alternate routes if available.
• Monitor weather and road conditions using online applications and traffic cameras.
• Monitor driver attendance to ensure trips are covered. Contact standby drivers to fill trips as needed.
• Move drivers/vehicles between trips in response to delays/breakdowns.
• Communicate with drivers as they move in/out of stations using push to talk phones.
• Communicate with airline systems operations control (SOC) on delays or cancellations.
• Assign vehicles for upcoming trips based on planned maintenance schedule.
• Assign drivers to at-home pickup trips based on driver availability.
• Monitor drivers' hours of service to ensure compliance with DOT regulations and ensure available hours to cover upcoming trips.
• Communicate with next-day drivers to ensure they know their trip times.
• Confirm at-home pickup customers for next-day trips.
• Assist with driver scheduling.
• Field customer service calls and resolve Zendesk inquiries from customers with existing reservations.
• Field off-hours reservations calls.
• Send out team-wide daily operations bulletins/stats.
• All other duties as assigned

Qualifications:

• High School Diploma, GED or equivalent education required
• 2 years of previous management experience required
• Previous experience in ground transportation preferred
• Excellent communication and customer service skills

This is a Safety-Sensitive Position subject to random drug and alcohol testing under FAA guidelines:

• Must complete a pre-employment drug screen, comprehensive background check and/or fingerprinting to comply with company security requirements

Benefits:

• Comprehensive benefits and PTO plan including medical, dental, vision, 401(k), disability, parental leave and Company-paid life insurance benefits for full-time employees
• Paid sick leave for part-time employees
• Flight benefit privileges with our partner airlines

All new employees of The Landline Company must provide proof of vaccination against COVID-19 or obtain the first dose of a vaccine by the first day of employment and be fully vaccinated within 45 days of beginning employment.

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.