Training Specialist - Enterprise Trainer

As an Enterprise Trainer - Training Specialist with Fiserv, you are responsible for designing, developing, and validating training materials and reference documentation for Card Services product and service offerings for delivery via WebEx and classroom style. You have strong attention to detail and work collaboratively with internal resources while also working independently as required. In addition to course development and associated reference documentation, this position facilitates and delivers training programs throughout the country.

Specifically, you will:

• Design and develop training courseware for new product and service offerings
• Design and develop online tutorial scripts product and service offerings
• Deliver training via webinar and classroom style
• Provide customized training to meet organizational requirements
• Maintain all developed courseware and tutorial scripts as necessary
• Design, develop, maintain, and publish reference documentation to reinforce procedures, processes and product knowledge learned during training
• Represent Implementations on project team meetings
• Effectively communicate with associates
• Provide process improvement recommendations
• Assist in training peers and other internal associates

As the ideal candidate, you have excellent organizational skills including the ability to multi-task to manage multiple and varied training programs and project requirements. You are flexible and adaptable with shifting priorities in order to meet critical deadlines. You also have a strong sense of accountability and are highly motivated. You have strong customer services skills with the ability to maintain professionalism under pressure.

Basic Qualifications:

• Bachelor’s degree in education, business, or finance or related coursework; or equivalent job-related experience
• 3+ years of work experience in an implementation capacity or environment
• Proficiency in project management including experience effectively managing and prioritizing projects, issues, and tasks
• Experience interacting with associates at all levels
• Strong experience with formal presentation development and delivery
• Ability to travel 30% within the Unites States and work extended hours as needed

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