Holly Springs, NC

Business Technology - Program Administrator

Job Description

Work schedule: Monday Friday, 8:00AM 5.00PM

Learning Management Systems and Training:

Reporting to the Manager, Training, this role is responsible for planning, designing, developing, implementing, facilitating, and continuously improving Client training initiatives.
Creates and delivers innovative education solutions using sound instructional design and methodologies, current technologies, and effective project management to meet organizational goals.
Supports the entire Client Quality Management System.
The incumbent will ensure that the training program is fit for purpose: standards of training, methods of delivery, competence assessment and recording keep pace with industry practices and comply with the company Quality Manual and applicable procedures.

Global Training:

Collaborate with key stakeholders to ensure the Induction New Hire Training program is globally aligned, appropriate for the intended audience, and facilitated to support business needs;
Ensure that Site and Global Core Curricula are assigned appropriately;
Provide guidance on curricula design and mapping of training and learning journeys;
Collaborate with Learning Management System (LMS) Administrators to perform training administration;
Facilitate GxP and non-GxP training programs and learning initiatives across the enterprise as needed;
Support, collaborate, and engage with all departments and functions to deliver successful program outcomes and to ensure alignment of training content and practices;
Ensure that Training Program documents reflect regulatory requirements and business need;
Support the continuous improvement of Training Program processes and projects by implementing mechanisms to measure training effectiveness and monitoring customer satisfaction;
Identify and support new and existing training programs as needed.
Ensure training materials/documents are maintained and modified regularly; maintains in the validated management systems to ensure data integrity,

Global Instructional Design:

Instructional Design, course development and delivery as well as stakeholder education/training:
Write effective copy, instructional text, audio and video scripts;
Know how to connect with the audience;
Brainstorm create and innovative instructional design strategies.
Define project schedules and manage priorities with the Global Manager, Training;
Collaborate with stakeholders to analyze and interpret key messages and concepts to ensuring these are communicated clearly and concisely;
Upload learning materials and resources to the LMS and other platforms as needed;

Innovate:

Develop, lead, and implement strategies and initiatives that optimize system and business processes;
Develop and report Key Performance Indicators (KPIs) for the Global Business, driving to optimize access, successful and effective outcomes, promoting continuous improvement and enabling strategic decision making;
Research, analyze and apply trends and best practices in learning technologies and instructional design
Identify ways to foster collaborative learning environments and grow the organizations culture of learning.

Support Quality Systems:

Owns business and system related Deviations (DRs), Corrective Action Preventative Action (CAPAs), and Change Controls (CCs).
Ensures compliance to quality processes, regulatory requirements, SOPs and necessary training for the training team and business operations
Support strategic resolution to quality issues identified during regulatory or internal inspections.
Partners with management to have the business inspection ready at all times by managing compliance to SOPs and the quality system
Participate in inspections to understand root causes behind quality issues.
Provide support and subject matter expertise in preparation and execution of internal and external inspections.
Support strategic resolution to quality issues identified during regulatory or internal inspections.

Knowledge, Skills & Competencies:

General GxP knowledge
General knowledge of regulatory requirements for the pharmaceutical, biotechnology or vaccine industry required.
Demonstrated experience in instructional design
Demonstrated experience in use of eLearning authorization tools preferably Articulate
Demonstrated experience in training facilitation
Excellent verbal and written communication skills
Excellent planning and organizational capability with effective time management
Excellent interpersonal and collaboration skills across the business
bility to work independently

Educations

Experience:

Experience in developing interactive and engaging training material and packages for classroom, virtual and on the job training
Must be able to work independently with minimal to no supervision
Understanding of Adult Learning Principles
Experience working in a highly regulated environment
Proven experience in content design for classroom, virtual learning, on the job practical and assessments.
Experience using e-learn authoring tools, preferably Articulate.
Experience in training facilitation in different modes of training delivery
Demonstration of leadership/management; promotes a culture of teamwork, customer focus, and innovative thinking

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